Lead Business Execution Consultant - Marketing Platforms Operation And Support

Wells Fargo & Company•Minneapolis, MN

22h•$119,000 - $187,000•Hybrid

About The Position

Wells Fargo is seeking a Lead Business Execution Consultant to support the Marketing Services team. This team provides platform and user support for a variety of marketing technology applications as well as operational support and controls. In this role, you will drive work from problem identification through sustained operational execution, ensuring controls, processes, and support models operate with excellence. This position partners across Marketing Services and works closely with business, technology, data, and governance stakeholders to create, maintain, and enhance operating controls owned by the team, manage the Jira ServiceDesk ticketing ecosystem, and deliver meaningful insights that support marketing campaign operations. You will serve as the accountable owner for control health, ticket quality, issue remediation, and operational reporting, helping leadership understand trends and make informed decisions. In this role, you will: Operational Leadership & Execution Own and lead multiple operational workstreams end‑to-end—from problem identification and intake through execution, stabilization, and sustainability. Manage the Jira ServiceDesk environment, including intake standards, triage rigor, backlog health, and ticket quality scoring. Oversee operational intake for platform, campaign, or system issues, ensuring they are clearly defined, prioritized, and driven to closure. Maintain strong execution discipline across support tickets, controls, and workflows, intervening early when delivery risks or control gaps appear. Translate leadership expectations into actionable plans, milestones, and checkpoints. Own timelines, dependencies, and outcomes—not just participation. Controls, Risk, & Accountability Serve as the accountable owner for controls and KRIs for Marketing Services applications. Develop procedures, maintain documentation, and lead remediation efforts for identified control gaps. Ensure all metrics, reports, and dashboards are accurate, timely, and decision‑useful. Challenge data quality, ownership gaps, and execution risks, driving corrective actions and process/tool improvements. Analytics, Reporting & Insights Design, maintain, and evolve ticket quality scoring models, control metrics, and operational reporting. Provide clear, executive‑ready insights to leadership, audit partners, and cross‑functional stakeholders. Support the Marketing Support Hub in surfacing trends related to marketing campaign performance and impediments. Translate complex operational signals into concise recommendations. Cross‑Functional Partnership & Influence Partner closely with business, technology, data, and governance teams to align on ownership, remove blockers, and drive coordinated execution. Influence without authority through structure, clarity, and credibility. Represent Marketing Services confidently in leadership, audit, and oversight forums. Coach consultants on performance expectations, accountability, and operational excellence. Ways of Working Operate horizontally across product, technology, operations, and governance teams. Navigate ambiguous environments with ease—bringing structure, clarity, and forward momentum to loosely defined problems. Balance strategic thinking with hands‑on execution and a strong bias for action.

Requirements

5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

Experience in business execution, delivery management, and operational leadership
Strong control and risk awareness, including issue management, ownership, and remediation
Advanced analytical skills, including Excel‑based analysis, operational reporting, and metric development
Experience with process design, procedure development, and continuous improvement
Executive‑level written and verbal communication
5+ years of experience with either or all: Testing Agile methodologies Jira (workflows, ticketing, reporting) Marketing or marketing technology support Experience with modern tech stacks (cloud, microservices, APIs, DevOps) Experience supporting Marketing or Consumer Lending
Strong data‑driven decision‑making capability
Advanced skills in Microsoft Office
Experience with AI and Copilot tools

Responsibilities

Operational Leadership & Execution Own and lead multiple operational workstreams end‑to-end—from problem identification and intake through execution, stabilization, and sustainability.
Manage the Jira ServiceDesk environment, including intake standards, triage rigor, backlog health, and ticket quality scoring.
Oversee operational intake for platform, campaign, or system issues, ensuring they are clearly defined, prioritized, and driven to closure.
Maintain strong execution discipline across support tickets, controls, and workflows, intervening early when delivery risks or control gaps appear.
Translate leadership expectations into actionable plans, milestones, and checkpoints.
Own timelines, dependencies, and outcomes—not just participation.
Controls, Risk, & Accountability Serve as the accountable owner for controls and KRIs for Marketing Services applications.
Develop procedures, maintain documentation, and lead remediation efforts for identified control gaps.
Ensure all metrics, reports, and dashboards are accurate, timely, and decision‑useful.
Challenge data quality, ownership gaps, and execution risks, driving corrective actions and process/tool improvements.
Analytics, Reporting & Insights Design, maintain, and evolve ticket quality scoring models, control metrics, and operational reporting.
Provide clear, executive‑ready insights to leadership, audit partners, and cross‑functional stakeholders.
Support the Marketing Support Hub in surfacing trends related to marketing campaign performance and impediments.
Translate complex operational signals into concise recommendations.
Cross‑Functional Partnership & Influence Partner closely with business, technology, data, and governance teams to align on ownership, remove blockers, and drive coordinated execution.
Influence without authority through structure, clarity, and credibility.
Represent Marketing Services confidently in leadership, audit, and oversight forums.
Coach consultants on performance expectations, accountability, and operational excellence.
Ways of Working Operate horizontally across product, technology, operations, and governance teams.
Navigate ambiguous environments with ease—bringing structure, clarity, and forward momentum to loosely defined problems.
Balance strategic thinking with hands‑on execution and a strong bias for action.