Lead Business Process Specialist

Caterpillar Inc.•Nashville, TN

1d•$128,470 - $192,710

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Develops and supports enterprise system solutions for Caterpillar IT applications and ERP/Digital transformation initiatives. Acts as a subject matter expert and trusted advisor across multiple business process workstreams, ensuring solution quality, compliance, and long‑term business value.

Requirements

Degree in Computer Science, Information Technology, Engineering, or related field (or equivalent experience).
Strong interpersonal and influencing skills, with the ability to lead change without direct authority.
6+ years of progressive IT experience in application/API development and/or application/API support.
6+ years of experience with enterprise platforms, including: Modern web applications (Java and/or .NET) Configure Price Quote UX PowerBI Reporting Snowflake SAP ERP IBM Mainframe Salesforce
5+ years of experience with commerce platforms such as SAP Commerce Cloud / Hybris.
5+ years of integration experience using ETL or connectivity tools (e.g., DataStage, IIB, SnapLogic, Sterling Integrator, Apigee).
Experience supporting large‑scale ERP or digital transformation programs.

Responsibilities

Serve as SME and trusted advisor for multiple enterprise business process workstreams.
Lead and participate in workshops to validate business requirements for the Order Navigation Experience (deployed on SAP commerce platform), ERP touchpoints, and dealer‑facing solutions.
Review and approve solution designs, including prototypes, configurations, testing, and documentation.
Validate process documentation delivered as part of enterprise template solutions.
Review and approve test plans and end‑user training materials for new releases and deployments.
Provide Level 4 case management support, partnering with IT suppliers on root cause analysis and resolution.
Ensure solutions comply with enterprise governance requirements, including cybersecurity, enterprise architecture, SOx, sustainability, and IT General Controls.
Provides functional direction, reviews deliverables, and contributes input to performance feedback for analysts and consultants.
Mentor business process analysts, digital product owners, and development/operations consultants.