Lead Case Manager

General Dynamics Information Technology

2d • $107,744 - $138,000 • Remote

About The Position

Lead Case Manager We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. GDIT is your place. Make it your own by discovering new ways to apply the latest technology and processes. Own your opportunity at GDIT and you’ll be a meaningful part of improving how agencies operate. Our work depends on a Lead Case Manager joining our team to lead IT professionals supporting the Health Resources & Services Administration (HRSA). The Health Resources and Services Administration (HRSA) aims to improve health outcomes by enhancing access to quality services, developing a skilled health workforce, and implementing innovative programs that benefit geographically isolated, economically or medically vulnerable populations. HRSA focuses on increasing health equity and strengthening local health systems through initiatives such as community health centers, the Organ Procurement & Transplantation Network (OPTN), the Ryan White HIV/AIDS Program, and support for maternal and child health. At GDIT, we foster a people-centric environment. The Lead Case Manager at GDIT is a primary contact for monitoring, compliance and improving performance of OPTN member institutions (transplant hospitals, OPOs and histocompatibility laboratories). This role requires a high level of discretion and critical decision-making to protect patients and organizational integrity. The Lead Case Manager will Lead the task team for patient safety and compliance case reviews responsible for managing case intake, triage, tracking, reviews and resolutions for the Site Visit Leads/Investigators and Site Visit Coordinators. Monitor organ transplant policies, investigate potential violations, and ensure adherence to federal regulations. Conduct audits, analyze complex data, manage compliance inquiries, and provide guidance to transplant centers to ensure patient safety and equitable organ allocation. Manage quality improvement and case investigations and routinely report progress to relevant stakeholders and task leads. Represent the department in cross-functional teams and liaise with other contractors/ departments to improve processes. Receive and document patient safety and compliance cases securely. Redact sensitive information and ensure proper handling and storage of records. Maintain tools to track case progress, history, and outcomes. Create regular reports summarizing case activity, status, and resolutions. Monitor who accesses and reviews case files. Safeguard case data and ensure secure storage, transfer, and handling of sensitive information. Perform Case Triage. Assess cases for severity and determine appropriate actions or escalation. Develop initial case review plans and identify necessary data or participants. Work with stakeholders like HRSA, OPTN members, and Committees during case reviews. Document roles and responsibilities of involved parties in the case process. Monitor cases for trends and patterns of non-compliance. Provide recommendations for improving policies, processes, or training. Conduct thorough reviews of cases, ensuring all required steps are completed. Draft final reports summarizing findings and follow-up actions. Oversee implementation of final decisions, such as corrective action plans.

Requirements

• At least 6 years in compliance, project management, quality improvement, auditing, or investigations, often within healthcare or regulatory environments
• Bachelors degree is required
• Strong understanding of federal, state, and local regulations
• Analytic skills: ability to use independent judgment to determine risk
• Excellent communication skills written and verbal
• Leadership capabilities
• Strong organizational skills to manage schedules and audit logistics.
• Ability to travel to member organizations throughout the country (up to 15% of the time)
• Must be able to obtain a Public Trust clearance

Nice To Haves

• Healthcare Service or Department of Health & Human Services (HHS) agency experience preferred

Responsibilities

• Lead the task team for patient safety and compliance case reviews responsible for managing case intake, triage, tracking, reviews and resolutions for the Site Visit Leads/Investigators and Site Visit Coordinators.
• Monitor organ transplant policies, investigate potential violations, and ensure adherence to federal regulations.
• Conduct audits, analyze complex data, manage compliance inquiries, and provide guidance to transplant centers to ensure patient safety and equitable organ allocation.
• Manage quality improvement and case investigations and routinely report progress to relevant stakeholders and task leads.
• Represent the department in cross-functional teams and liaise with other contractors/ departments to improve processes.
• Receive and document patient safety and compliance cases securely.
• Redact sensitive information and ensure proper handling and storage of records.
• Maintain tools to track case progress, history, and outcomes.
• Create regular reports summarizing case activity, status, and resolutions.
• Monitor who accesses and reviews case files.
• Safeguard case data and ensure secure storage, transfer, and handling of sensitive information.
• Assess cases for severity and determine appropriate actions or escalation.
• Develop initial case review plans and identify necessary data or participants.
• Work with stakeholders like HRSA, OPTN members, and Committees during case reviews.
• Document roles and responsibilities of involved parties in the case process.
• Monitor cases for trends and patterns of non-compliance.
• Provide recommendations for improving policies, processes, or training.
• Conduct thorough reviews of cases, ensuring all required steps are completed.
• Draft final reports summarizing findings and follow-up actions.
• Oversee implementation of final decisions, such as corrective action plans.

Benefits

• Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year.
• Paid leave and paid holidays are prorated based on the employee’s date of hire.
• The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.
• To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees