Lead Collaboration Services Engineer

Reinsurance Group of America, Incorporated • Creve Coeur, MO

1d • Hybrid

About The Position

You desire impactful work. You’re RGA ready RGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration. A Fortune 200 Company and listed among its World’s Most Admired Companies, we’re the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all. Supports the global design, implementation, and maintenance of conferencing and mobility infrastructure. Provides guidance and expertise to management and users on topics surrounding strategy and best practices. Acts as a resource for colleagues with less experience and may supervise a small team of individual contributors. Solves complex problems and takes a new perspective on existing solutions. Exercises judgment based on the analysis of multiple sources of information. Advanced individual contributor who works on highly complex problems, tasks, or projects. Principle Duties Leads and coordinates maintenance and upgrade of conferencing, telephony and mobility infrastructure Coordinates or leads creation of architectural framework for servers, hardware, peripherals, and connections. Implements standards and guidelines. Ensure adequate capacity for corporate conferencing needs and identify emerging trends. Serve as a liaison with vendors and other third-party providers Coordinates and provides technical support, provisioning, and automation capabilities for conferencing resources utilizing multiple technologies services. Maintains operating efficiency and stability, ensures the security and integrity of all systems and data, and respond to outages and other issues. Leads capacity planning, disaster recovery planning, and disaster recovery testing. Provides regular status, operational, incident, and change reports. May supervise or manage four or fewer employees, and responsible for team's performance; coaches and mentors team members.

Requirements

• Bachelor’s Degree in Arts/Sciences (BA/BS) or equivalent - Required
• 8+ years managing mobility conferencing solutions - Required
• Advanced experience with Cisco Webex Contact Center deployment and administration - Required
• Advanced oral and written communication skills demonstrating ability to share and impart knowledge.
• Advanced ability to translate business needs and problems into viable/accepted solutions.
• Ability to liaise with individuals across a wide variety of operational, functional, and technical disciplines - Required
• Ability to quickly adapt to new methods, work under tight deadlines and stressful conditions.
• Ability to appropriately balance priorities, deadlines, and deliverables - Required
• Advanced ability to set goals and handle multiple tasks, clients, and projects simultaneously.
• Advanced investigative, analytical and problem solving skills.
• Ability to work well within a team environment and participate in department/team projects - Required
• Advanced skills in customer relationship management and change management.
• Advanced negotiating and persuasion skills.
• Ability to manage multiple projects or and set applicable goals - Required
• Advanced expertise utilizing Airwatch UEM. Required
• Advanced skills utilizing Teams and Zoom conferencing solutions Required
• Advanced expertise configuring, installing, and maintaining Cisco conferencing solutions - Required
• Advanced knowledge of current mobile device offerings (iOS) - Required

Nice To Haves

• Advanced experience with Cisco VOIP telephony deployment and administration - Preferred
• Advanced mobile device vulnerability management and modern authentication services - Preferred
• 10+ years mobility and conferencing solutions experience - Preferred

Responsibilities

• Leads and coordinates maintenance and upgrade of conferencing, telephony and mobility infrastructure
• Coordinates or leads creation of architectural framework for servers, hardware, peripherals, and connections.
• Implements standards and guidelines.
• Ensure adequate capacity for corporate conferencing needs and identify emerging trends.
• Serve as a liaison with vendors and other third-party providers
• Coordinates and provides technical support, provisioning, and automation capabilities for conferencing resources utilizing multiple technologies services.
• Maintains operating efficiency and stability, ensures the security and integrity of all systems and data, and respond to outages and other issues.
• Leads capacity planning, disaster recovery planning, and disaster recovery testing.
• Provides regular status, operational, incident, and change reports.
• May supervise or manage four or fewer employees, and responsible for team's performance; coaches and mentors team members.

Benefits

• Gain valuable knowledge from and experience with diverse, caring colleagues around the world.
• Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.
• Join the bright and creative minds of RGA, and experience vast, endless career potential.
• RGA also maintains a full range of health, retirement, and other employee benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level