Lead Coordinator, Facilities Support

Pilot Company•Knoxville, TN

About The Position

The purpose of this job is to provide day-to-day operational support for the field technician department, as well as coordinating cross functional national projects. The purpose of this job is to provide day-to-day operational support for the field technician department, as well as coordinating cross functional national projects. Collaborate with outside departments to deliver excellent service to store teams, to include national project execution and onsite training coordination for new store openings. Onboard new field technicians to ensure the team is set up for success, to include new hire paperwork, company card and equipment orders. Audit field technician purchase cards. Liaise with field technicians and dispatch teams to resolve facility issues in-house at company sites to minimize downtime and costs. Analyze repair and financial trends to identify and solve process improvements for the department. Provide guidance and training on departmental systems with expertise in Salesforce, FSM, Transflo, Field Service, Store Tablet, ServiceNow, Pilot Task, Microsoft Suite, WFM, etc.

Requirements

Associate's Degree or Equivalent
Minimum 3 Years' Experience
Requires advanced skills within a range of processes
Applies understanding of how efforts achieve organizational objectives
Acts as a team lead but is not a supervisor
Identifies and solves complex problems
Impacts own quality and effectiveness of work
Evaluates and communicates complex content in a clear manner
Must meet near term targets with significant impact on team deliverables

Responsibilities

Provide day-to-day operational support for the field technician department
Coordinate cross functional national projects
Collaborate with outside departments to deliver excellent service to store teams, to include national project execution and onsite training coordination for new store openings.
Onboard new field technicians to ensure the team is set up for success, to include new hire paperwork, company card and equipment orders.
Audit field technician purchase cards.
Liaise with field technicians and dispatch teams to resolve facility issues in-house at company sites to minimize downtime and costs.
Analyze repair and financial trends to identify and solve process improvements for the department.
Provide guidance and training on departmental systems with expertise in Salesforce, FSM, Transflo, Field Service, Store Tablet, ServiceNow, Pilot Task, Microsoft Suite, WFM, etc.