Lead Field Service Representative

Peraton

21h•$104,000 - $166,000•Onsite

About The Position

Join Peraton's mission-critical team supporting secure, real-time data delivery across complex operational environments in direct support of our nation's warfighters. If you are driven by national security and energized by cutting-edge C2ISR capabilities, sensor integration, and resilient data transport solutions, we invite you to join our team. We are seeking highly cleared professionals who excel at the intersection of advanced communications infrastructure, distributed systems, and mission assurance—where reliability, security, and performance are paramount. Specifically, we are looking for a TS/SCI cleared Field Service Representative (FSR) - Senior to support this mission in Djibouti, Africa Position Summary The Lead Field Service Representative serves as the onsite technical owner and primary point of contact for Airborne ISR Transport gateway locations. Assignments may be permanent at a designated site or rotational in support of unmanned locations, surge operations, temporary coverage for other FSRs, or periods of increased mission demand. FSRs are responsible for the full lifecycle operation, sustainment, and modernization of AISR transport infrastructure at supported sites and act as the trusted technical liaison between the program, local leadership, mission partners, and vendor representatives. This role requires a highly self-directed field engineer with broad and deep technical expertise across SATCOM, RF, networking, and systems integration, combined with strong communication and stakeholder engagement skills.

Requirements

Previous experience as a Field Service Representative (FSR) or similar role supporting a DoD customer at the CCMD level
Minimum of 10 years’ experience
Experience managing A geographically dispersed Team
A current, active DoD security clearance at the TS/SCI level
US citizenship is required

Nice To Haves

Must complete DoD-approved IA baseline certification for ADP-III/IT-III based on the IAT level and CE/Operating System (OS) certificate within six months of the assignment.

Responsibilities

Serves as the primary technical authority and program representative for assigned gateway locations, whether permanently assigned or in a surge or rotational capacity, accountable for system availability, performance, and mission continuity.
Provides hands on installation, configuration, operation, maintenance, and break fix support for AISR transport systems, including SATCOM terminals, RF chains, modems, routers, switches, encryption devices, and supporting infrastructure.
Rapidly diagnoses and isolates faults across RF, SATCOM, modem, network, and system layers to restore degraded or failed ISR transport services in operationally sensitive environments.
Supports unmanned or lightly manned sites through rotational coverage, temporary duty assignments, or surge support, maintaining continuity of operations and configuration consistency across locations.
Plans and executes equipment upgrades, technology refresh, and incremental modernization activities in coordination with engineering and program teams, often in constrained or time sensitive conditions.
Acts as the primary liaison with local military leadership, tenant units, mission partners, host nation personnel when applicable, and vendor field representatives to coordinate access, maintenance windows, and operational impacts.
Communicates technical status, risks, and recommended actions clearly to both technical and non-technical stakeholders.
Coordinates logistics, spares management, RMAs, shipping, and asset accountability for assigned equipment sets, maintaining accurate configuration and inventory records.
Provides onsite and over the shoulder training to operators and local personnel as required to ensure proper system use and basic fault recognition.
Documents incidents, maintenance actions, configuration changes, and lessons learned in program tracking systems to support trend analysis and continuous improvement.
Interfaces with remote engineering, network operations, cybersecurity, and logistics teams to escalate complex issues and implement approved fixes.
Operates independently or as part of a small distributed FSR team, exercising sound judgment during system outages or mission degradation events.