Lead Field Service Representative

Eaton Corporation•Jacksonville, FL

76d•$93,750 - $137,500•Remote

About The Position

Eaton's ES AMER ESS division is currently seeking a Lead Field Service Representative. Eaton has the largest and most experienced team of field services technicians and engineers in the industry, offering strong initial 3-4 week training and support for a successful career with Eaton. This is a remote position that requires up to 25% travel with company vehicle, mobile phone, laptop and PPE provided. The expected annual salary range for this role is $93750.03 - $137500.04 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. In this role, you will: Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies; identify and present additional sales opportunities to customers Provide 24/7 on-call availability in field service engineering and technical support for electrical power distribution equipment Proficient in power distribution, troubleshooting, test equipment operation communication, policies, software, parts knowledge, and safety precautions Develop and maintain strong working relationships with customers, service shops, and other organizations Possess knowledge of UL, NEMA, and NEC standards. Generate timely and accurate service reports on work, product performance, and warranties. Manage multiple projects independently Mentor less experienced technicians

Requirements

Successfully complete and maintain compliance with Eaton's safety program and policy; This includes role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications thereafter
Submit to periodic customer required background and drug screenings
Must have the ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements.
This position requires you to drive an Eaton vehicle
Must be able and willing to obtain Department of Transportation (DOT) non-CDL qualification and comply with all DOT regulatory requirements, if required.
Understands 3-phase power systems and low, medium, and high voltage power distribution equipment.
Performs physically demanding tasks, requirement to stand, walk, stoop, squat, kneel, and reach above, to, and below shoulder level, lift, carry, push, pull, and use hands to handle and feel. Frequently required to climb. Regularly required to lift/carry/push/pull up to 50 pounds. Occasionally required to push/pull > 50 pounds with assistance. May be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with areas that have poor lighting, ventilation, and dust and/or be exposed to high noise levels.
Ability to obtain and maintain a valid TWIC card
Proficient with hand and power tools for equipment assembly
Strong computer, problem-solving and logical thinking skills
Works well under time constraints and in stressful situations
Explain technical problems and solutions
Collaborates effectively with the team to meet project deadlines
High School Diploma or GED equivalent or higher with minimum 5 years of testing, troubleshooting and commissioning power distribution equipment (switchgear, relays, VFDs)
Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
No relocation offered, candidates must be within a 75-mile radius of Jacksonville Fl to be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation
Must possess a valid driver's license in good standing

Nice To Haves

Associate's degree and/or military experience
Bachelor's degree in engineering from an accredited institution
Electrical or General Contractor's License
Professional Engineering License
Experience performing power quality measurements, troubleshooting, analysisâ¯as well as protective relays
NICET/NETA certification

Responsibilities

Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies; identify and present additional sales opportunities to customers
Provide 24/7 on-call availability in field service engineering and technical support for electrical power distribution equipment
Proficient in power distribution, troubleshooting, test equipment operation communication, policies, software, parts knowledge, and safety precautions
Develop and maintain strong working relationships with customers, service shops, and other organizations
Possess knowledge of UL, NEMA, and NEC standards.
Generate timely and accurate service reports on work, product performance, and warranties.
Manage multiple projects independently
Mentor less experienced technicians