Lead Fraud & Claims Operations Consultant

Wells Fargo & Company • Chandler, AZ

2d

About The Position

About this role: Wells Fargo is seeking a Lead Fraud & Claims Operations Consultant to join the Authentication Fraud Prevention Team. Learn more about our career areas and lines of business at wellsfargojobs.com. In this role, you will: Work collaboratively with peers in support of a specific product responsibility (i.e. Digital products like Zelle or Wire Transfers), or functional areas like Aggregator access and Digital Wallet Provisioning. Specific product assignment TBD and can change over time Conduct complex research using technical and investigative methods from various business applications and datasets to identify root cause issues and control weaknesses related to single large loss cases or emerging fraud trends Evaluate authentication control effectiveness Lead fraud and claims initiatives to strengthen authentication capabilities, and reduce fraud loss while articulating customer impacts, contact center impacts and operational impacts related to recommended changes Collaborate and consult with leadership and key business stakeholders, and make recommendations to develop/enhance controls to minimize fraud risk and impacts to the customer experience Provide leadership, which can include mentoring and supporting less experienced staff, acting as an escalation point, and sharing technical knowledge Participate and consult on key projects and initiatives as a subject matter expert and as a contributor to business requirements Gain understanding of numerous systems, processes, and policies related to digital fraud risk management

Requirements

• 5+ years of Fraud, Investigations of Fraud, Claim Transactions or Policy Violations, Risk Management, or Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of business analytics using Tableau, Excel, and SQL for querying datasets

Nice To Haves

• Experience identifying trends and vulnerabilities, identifying mitigation options, and making recommendations
• Experience with ensuring controls are consistent across businesses and functions
• Ability to analyze and articulate data trends both visually and verbally
• Experience presenting trends and recommendations to executive level audience and business partners
• Experience with first party fraud mitigation
• Experience with Digital Money Movement products such as Zelle, Wires, BillPay, etc.
• Ability to take initiative and work independently with minimal direction in a dynamic and constantly changing environment
• Strong root cause analysis skills to identify cause of control failures resulting in fraud vulnerabilities
• Experience developing partnerships and collaborating with other business and functional areas
• Experience building data-driven business cases for process-related improvements

Responsibilities

• Work collaboratively with peers in support of a specific product responsibility (i.e. Digital products like Zelle or Wire Transfers), or functional areas like Aggregator access and Digital Wallet Provisioning. Specific product assignment TBD and can change over time
• Conduct complex research using technical and investigative methods from various business applications and datasets to identify root cause issues and control weaknesses related to single large loss cases or emerging fraud trends
• Evaluate authentication control effectiveness
• Lead fraud and claims initiatives to strengthen authentication capabilities, and reduce fraud loss while articulating customer impacts, contact center impacts and operational impacts related to recommended changes
• Collaborate and consult with leadership and key business stakeholders, and make recommendations to develop/enhance controls to minimize fraud risk and impacts to the customer experience
• Provide leadership, which can include mentoring and supporting less experienced staff, acting as an escalation point, and sharing technical knowledge
• Participate and consult on key projects and initiatives as a subject matter expert and as a contributor to business requirements
• Gain understanding of numerous systems, processes, and policies related to digital fraud risk management

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed