Lead Host/Hostess

Orange Hill Restaurant•Orange, CA

23h

About The Position

Orange Hill Restaurant is a renowned upscale dining and special event establishment known for its breathtaking views, culinary excellence, and exceptional service. Our newly remodeled restaurant offers a unique dining experience, combining a sophisticated ambiance with delectable cuisine. Uniquely situated on the hills of Orange County, Orange Hill offers sweeping views of Catalina Island, Downtown Los Angeles, Disneyland's magical firework show and our beautiful California coastline. As a Lead Host, you will play a crucial role in creating a welcoming and memorable experience for our guests, ensuring they receive exceptional service from the moment they step through our doors.

Requirements

Previous experience in as a lead restaurant host/hostess in a fast-paced environment.
Strong organizational and multitasking skills.
Excellent interpersonal and communication abilities.
Leadership experience is a plus.
Familiarity with reservation systems.

Responsibilities

Guest Relations:
Greet and welcome guests with warmth and professionalism.
Manage reservations and seating arrangements efficiently.
Handle guest inquiries, concerns, and special requests with courtesy and promptness.
Team Leadership:
Supervise and train host/hostess staff to provide top-notch service.
Coordinate host/hostess schedules to ensure proper coverage.
Foster a positive and collaborative work environment.
Organization and Coordination:
Maintain an organized and efficient seating chart.
Collaborate with kitchen and serving staff to optimize table turnover.
Monitor and manage waitlists during peak hours.
Communication:
Communicate effectively with servers, management, and kitchen staff.
Provide clear instructions to the host/hostess team to ensure smooth operations.
Handle customer feedback and communicate it constructively to the team.
Problem Solving:
Address and resolve issues related to reservations, seating, and guest concerns.
Proactively identify potential challenges and implement solutions.

Benefits

Paid Sick Time renewed yearly
Management Referral Program with up to a $4,000 payout for qualifying management positions
Employee Meals - Free meal for every eight-hour shift
Employee Assistance Program (EAP) to assist with work life balance
PTO for full time employees
Moral (PRIDE) Program- rewarding employees with a variety of prizes for those who exemplify the company's values.
Numerous opportunities for growth and advancement
Full time employees qualify for comprehensive health plans, employer-paid life insurance, supplemental benefit plans, 401k with annual employer match, Lifestyle Savings Accounts, Rolling Holiday Paid Time Off
Opportunities to grow your career with a clear path for advancement
Plus more!