Lead Host/Hostess

Willow Valley Communities•Lancaster, PA

2d•$17•Onsite

About The Position

Lead Host / Hostess Dining Services | The Manor at Willow Valley Communities Do you enjoy leading a team to deliver exceptional service? Willow Valley Communities is looking for a Full Time Lead Host/Hostess who is passionate about hospitality and ready to take the lead in creating a smooth, welcoming dining experience for our Residents and guests. In this role, you’ll be the friendly first impression in our dining room—coordinating seating, supporting and guiding front‑of‑house team members, and ensuring every meal service runs efficiently and beautifully. Why Join Willow Valley Communities? We take care of our Team Members with industry‑leading benefits and a positive, supportive workplace culture: Excellent medical, dental, and vision coverage Generous paid time off (PTO) Tuition reimbursement and scholarships Weekly pay Team Member events and recognition And much more!

Requirements

High school diploma or GED (or equivalent experience)
1+ year of hosting and/or serving experience in a restaurant or hospitality setting
Strong organization, communication, and leadership skills
Comfort using computer software systems

Responsibilities

Trains new Hosts/Hostesses following training checklists and Willow Valley Service Standards and provides ongoing support to new team members according to the Mentoring Guidelines.
Organizes the activities and work assignments of the Front -of- the-House team and opens the dining room for meal service.
Prepares and/or modifies work assignments and seating charts when call-offs occur and is able to fill in to cover shifts as needed.
Monitors food and service to ensure Willow Valley Standards are met during and after meal periods and supports the dining services team members to ensure timely service is given to the Residents.
Welcomes diners and provides prompt, courteous service for Residents and guests following Willow Valley standards.
Works in conjunction with other team members to insure efficient and timely meal service.
Operates computer software system proficiently.
Monitors adherence to the dress code for Residents and guests.
Escorts Residents and guests to their table following specified procedures.
Assures availability of reset tables throughout meal period.
Assists with motorized vehicle parking and personal walker parking and retrieval.
May assist with preparation and delivery of sick boxes, room tray and take-out meals.
Inspects dining rooms and serving stations for neatness and cleanliness.
Requisitions table linens and other dining room supplies for tables and serving stations.
Prints out End- of- Shift report from computer software system and prepares Daily Meal Served Report and other reports as assigned.
Responsible for various administrative duties, including reviewing and posting Daily Specials and seating charts, printing menus/ and or tray tickets and tray tickets and Resident listings for meal time, making enlargements, assigning duties to servers, special projects and quality and process improvement efforts.
Responsible for the set- up, monitoring, and clean-up of Special Functions, in addition to the normal daily operations.
Follows Willow Valley’s HACCP plan and Food Safety policies and procedures while performing all duties and responsibilities.
Assists with recording temperatures of food items prior to meal service and/or refrigeration and freezer units during shift.
Completes tasks required by Daily Sanitation Checklist.