Lead IT Analyst Programmer

Mayo Clinic • Rochester, MN

1d

About The Position

The EHRT Reporting and Analytic Systems team is looking for a Lead-IT Analyst/Programmer to lead the Hospital and Inpatient Reporting team. The Lead will be responsible for supporting team members, working through resolving incidents in a timely manner, managing project work, coordinating quarterly upgrades, triaging enhancement requests, and assisting with team management. The team supports many critical and complex areas across several Epic application areas related to the Hospital workflows and inpatient units. The lead plays a critical role in ensuring the needs of our customers are understood and met. They are the front end of requirements gathering, translating requirements and problem solving, or providing direction on behalf of the customer to report developers. Accountable for project results and goals set by senior Mayo leadership and provides updates to IT leaders on long-term goal attainment. Directly oversees the activities of the members of the team assigned to the development and maintenance of software-based systems in the supported areas. Provides leadership for the design or selection of solutions, creates and/or implements cross-functional project teams (intact or virtual), and brings together the hardware, software, and personnel responsibilities for implementing solutions to support a customer area. Develops proposals that consider alternatives and business case, and gains needed institutional approvals utilizing strong understanding of financial concepts, business processes, continuous improvement, and organizational development. Works effectively across departmental organizations gaining consensus of stakeholders. Partners with customers to understand their business needs and insure the activities of the team meet their needs. Assists the Unit Head in personnel management and supervises staff on projects and assumes supervisory responsibilities for Unit/Division staff as assigned. Manages projects requiring substantial inter-organizational and intra-organizational coordination. Understands project management methodology and works effectively with Project Managers and the project management offices where appropriate. Interfaces routinely with colleagues who may be located at any of the Mayo Group practices to perform job responsibilities requiring virtual collaboration and partnership. May serve on institutional committees as member, assistant secretary, or secretary. May be required to provide 24/7 on-call support. This is a full time position within the United States. Preference that incumbent lives within a reasonable driving distance of a Mayo Clinic campus. Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.

Requirements

• Bachelor’s degree and 5 years’ experience including 3 years’ of demonstrated leadership experience; Or, Associates degree and 9 years’ experience including 3 years’ demonstrated leadership experience.
• Evidence of strong communication, organization, problem solving, and facilitation skills.
• Demonstrated interpersonal skills including conflict resolution.
• Demonstrated history of continuing education in personnel and administrative processes.
• Experience with committee and consensus driven organizations.
• Some experience with personnel management, resource allocation, coaching and mentoring.
• Experience working in healthcare technology.
• Exposure to managing both custom developed and vendor-supplied applications.

Nice To Haves

• Masters degree in applicable field preferred.

Responsibilities

• supporting team members
• working through resolving incidents in a timely manner
• managing project work
• coordinating quarterly upgrades
• triaging enhancement requests
• assisting with team management
• requirements gathering
• translating requirements and problem solving
• providing direction on behalf of the customer to report developers
• Accountable for project results and goals set by senior Mayo leadership
• providing updates to IT leaders on long-term goal attainment
• overseeing the activities of the members of the team assigned to the development and maintenance of software-based systems in the supported areas
• leadership for the design or selection of solutions
• creates and/or implements cross-functional project teams (intact or virtual)
• bringing together the hardware, software, and personnel responsibilities for implementing solutions to support a customer area
• Develops proposals that consider alternatives and business case, and gains needed institutional approvals utilizing strong understanding of financial concepts, business processes, continuous improvement, and organizational development
• Works effectively across departmental organizations gaining consensus of stakeholders
• Partners with customers to understand their business needs and insure the activities of the team meet their needs
• Assists the Unit Head in personnel management and supervises staff on projects and assumes supervisory responsibilities for Unit/Division staff as assigned
• Manages projects requiring substantial inter-organizational and intra-organizational coordination
• Understands project management methodology and works effectively with Project Managers and the project management offices where appropriate
• Interfaces routinely with colleagues who may be located at any of the Mayo Group practices to perform job responsibilities requiring virtual collaboration and partnership
• May serve on institutional committees as member, assistant secretary, or secretary
• May be required to provide 24/7 on-call support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level