Lead Manager for COBRA Accounts (Remote)
About The Position
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Remote Senior Account Manager. In this role, you will be instrumental in managing a dedicated team of COBRA Account Managers to ensure seamless service delivery to clients. The position requires overseeing regulatory compliance and data integrity, while also fostering a collaborative team environment. As a leader, you will mentor team members and drive performance metrics to achieve both individual and team goals. This is a dynamic role that combines team leadership with client relationship management in a fully remote setting.
Requirements
- Bachelor's degree or equivalent experience in leadership roles.
- Experience in benefits management or customer service preferred.
- Strong leadership skills to empower and grow team members.
- Detail-oriented with excellent organizational abilities.
- Competency in data processing and management.
- Strong analytical and problem-solving skills.
- Proficient in using CRM and operational systems.
Responsibilities
- Maintain regulatory compliance with COBRA regulations and Direct Billing service.
- Lead, mentor, and train the COBRA team for effective performance.
- Act as the primary liaison for employer groups and resolve escalations.
- Monitor and manage team performance metrics regularly.
- Conduct regular performance reviews and provide coaching.
- Manage client relationships and ensure high-level customer service.
- Oversee enrollment and payment processing while ensuring data integrity.
Benefits
- Competitive medical, dental, and vision insurance.
- Generous vacation policy and work-life balance initiatives.
- Volunteer program to support community involvement.
- 401(k) with company match up to 5%.
- Life and accident insurance coverage.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
