Lead Server, In Room Dining, Full-Time

Montage International•Newport Beach, CA

5d•$18

About The Position

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here to apply internally. At Pendry, It’s All Because of YOU! Lead Server Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun. At Pendry, we know our success is all because of you. Here, you’re not just an associate but a passionate creator of authentic, personalized experiences. You’ll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at Pendry is more than a job; it’s a way of life. Don’t just imagine the possibility—join us. Your Journey Supervise the day-to-day functions of the restaurant while providing excellent customer service and actively contributing to department requirements and standards Provide guidance, direction, and support to the server team, leading by example and fostering a positive work environment. Assign duties and responsibilities to servers, ensuring appropriate coverage and staffing levels based on business needs. Coach and mentor servers to improve performance, enhance service skills, and achieve service excellence. Conduct ongoing training sessions on menu knowledge, wine service, upselling techniques, and customer engagement strategies. Ensure food and beverages are being served in a professional and timely manner Assist guests with menu selections, providing recommendations and answering questions about ingredients, preparation methods, and dietary restrictions. Promote menu items, specials, and promotions to guests, using suggestive selling techniques to increase sales and enhance the dining experience. Maintain cleanliness and organization in the dining area, including clearing and resetting tables, wiping surfaces, and replenishing condiments. Monitor the set up and maintenance of the venue(s) to ensure all side work is complete Interact with guests to ensure a positive guest experience Attend daily pre-shift meetings Assist with ongoing service training Assist with the completion of daily shift reports as needed Deliver on guests’ expectations and have the desire to create WOW moments Perform additional duties as assigned that may be outside of the normal scope of duties, based on business needs About You You enjoy being an active business partner and passionate about spirits, wine, and food You are personable and love engaging with guests You are open to learning, developing, and growing both yourself, personally, and helping others do the same You are trustworthy and have integrity

Requirements

Ability to work a flexible schedule, including weekends and holidays
Ability to collaborate in a team environment
Basic communication skills
One year minimum of experience in food and beverage operations

Nice To Haves

Prior supervisory experience, a plus
Prior micros or other systems experience, a plus
Luxury hotel experience, a plus

Responsibilities

Supervise the day-to-day functions of the restaurant while providing excellent customer service and actively contributing to department requirements and standards
Provide guidance, direction, and support to the server team, leading by example and fostering a positive work environment.
Assign duties and responsibilities to servers, ensuring appropriate coverage and staffing levels based on business needs.
Coach and mentor servers to improve performance, enhance service skills, and achieve service excellence.
Conduct ongoing training sessions on menu knowledge, wine service, upselling techniques, and customer engagement strategies.
Ensure food and beverages are being served in a professional and timely manner
Assist guests with menu selections, providing recommendations and answering questions about ingredients, preparation methods, and dietary restrictions.
Promote menu items, specials, and promotions to guests, using suggestive selling techniques to increase sales and enhance the dining experience.
Maintain cleanliness and organization in the dining area, including clearing and resetting tables, wiping surfaces, and replenishing condiments.
Monitor the set up and maintenance of the venue(s) to ensure all side work is complete
Interact with guests to ensure a positive guest experience
Attend daily pre-shift meetings
Assist with ongoing service training
Assist with the completion of daily shift reports as needed
Deliver on guests’ expectations and have the desire to create WOW moments
Perform additional duties as assigned that may be outside of the normal scope of duties, based on business needs