Lead UX Research

Remitly • Raleigh, NC

3d

About The Position

A Lead in UX Research manages people who help teams to understand user behaviours, needs and motivations. She/he has high level of research input via the team. She/he represents UX research to peers, managers and executives across company and to external audiences.

Requirements

• Suggested Minimum Years of Experience: 6-8 years
• Critical Experiences (Required for entry into this role):N/A
• Education to Qualify: Bachelors or Masters degree in a design subject (Psychology, UX, HCI, Product Design, Design, Graphic Design, etc discipline) is preferred, but not required.

Responsibilities

• Customer (or User) Focus • Gathers, evaluates and has a solid understanding of customer use cases.
• Maintains close contact with customers to gain a sense for where the market is heading given multiple considerations.
• Aligns/coaches the team to ensure customer needs are met.
• Shares research findings with the business via the team.
• Understands competitors and regulatory environment.
• Segments markets and understands needs of those sub-segments in greater detail.
• Creative Problem Solving • Identifies if we have the right people in the right places to solve problems.
• Considers the problem from a number of angles.
• Leverages the team to identify different research solutions.
• Oversees the team's use of interviews, surveys, task analysis and other methods.
• Oversees the testing of design solutions to check they solves problems for users.
• Presents research learnings to stakeholders to guide future projects.
• Product Design • Leads the User-Centred research process, making sure the team follow consistent steps.
• Represents UX Research on cross-functional working groups.
• Is in close collaboration with the UX Designer Lead to ensure alignment.
• Is in close collaboration with the Visual Design Lead to ensure alignment.
• Promote UX Research best practice amongst the company.
• Data Driven Analysis & Testing • Oversees team in the collection of data from analytics packages, customer insight or other sources to understand context of research work.
• Ensures team iterates research methods based on testing and data analysis.
• Proactively uses data to establish key metrics for team.
• Identifies gaps where data is needed and works with business to fill them.
• Regularly oversees the testing of design work.
• Uses data to inform testing future strategy.
• Technical Skills • Coaches researchers in technical skills.
• Identifies need for training in technical skills by team and organises training.
• Has a very good knowledge of the tech stack of the organisation.
• Understands full capabilities of research software (Qualtics, Lookback, Usertesting.com).
• Personal Capability Practices Self-Development • Takes ownership of own development and career
• Initiates regular conversations with manager, coach or mentor regarding self-development
• Learns from success and failures
• Understands what is required by the business to be successful and maps development plan accordingly
• Looks to build challenges into current assignments
• Utilises formal and informal networks effectively
• Solves Problems and Analyzes Issues • Is able to ask effective questions and collect facts from multiple sources in order to solve problems
• Is able to effectively identify and analyze problems and propose solutions
• Effectively manages day-to-day issues and problems without intervention
• Innovates • Develops new ideas to improve process or product, and is able to prepare implementation plans
• Integrates and builds on new ideas from others
• Creates new opportunities by applying different perspectives and challenging the status -quo
• Is recognised as an innovative thinker
• Interpersonal Skills Communicates Powerfully and Prolifically • Provides clear instructions and direction to others
• Is able to both actively listen to and effectively question to understand another’s viewpoint
• Helps others understand situations by communicating business context
• Collaboration and Teamwork • Encourages co-operation between all members of the team
• Seeks team members’ input and expertise; facilitates open and interactive discussion of matters affecting the team
• Helps people to resolve conflict
• Identifies and removes barriers to team performance
• Identifies ways for further collaboration across teams
• Builds Relationships • Establishes rapport with others on the team and across teams
• Works effectively with others to get work done
• Treats all individuals with respect
• Handles difficult situations, minimising conflict

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees