UX Design & Research Manager

IXOPAY

About The Position

We are looking for a UX Design & Research Manager to lead and elevate our user experience practice across IXOPAY platforms and consumer experiences. This is a hands-on, player-coach role responsible for driving user-centered design across our products spanning: payment orchestration tokenization and payment data security PCI compliance workflows AI payment intelligence analytics You will work closely with product management, engineering, and clients to deeply understand complex payment operations and translate them into intuitive, efficient experiences. A core part of this role will be introducing and scaling AI-assisted design and research workflows that accelerate discovery, prototyping, and insight generation across the product organization.

Requirements

5+ years in UX design, product design, or UX research, ideally in B2B SaaS.
Experience working on complex platforms or technical products.
Proven ability for hands-on lead of UX initiatives
Expert proficiency in Figma and other design tools (Photoshop, Illustrator and InDesign), prototyping in HTML, JavaScript, CSS, Ajax a plus, and user research tools (e.g., Usertesting)
Strong experience with: interaction design design systems usability testing research planning and synthesis
Ability to translate complex workflows into intuitive interfaces.
Strong storytelling and communication skills.
Demonstrated experience conducting: customer interviews usability testing workflow studies persona/archetype development
Ability to connect research insights directly to product decisions.
Familiarity with AI-assisted design, research, or prototyping workflows.
Curiosity and experimentation with new tools that improve design velocity and insight generation.

Nice To Haves

Experience in payments, fintech, developer platforms, or infrastructure products.
Experience building or scaling design systems.
Background working with enterprise customers and complex operational users.
Candidates in the Central and Eastern US time zones strongly preferred.

Responsibilities

Lead UX Strategy
Define and evolve the UX vision for the IXOPAY platforms and interfaces.
Establish UX standards, principles, and scalable design practices.
Expert knowledge & advocate for user-centered design across product teams.
Hands-On Product Design
Design end-to-end user experiences for complex B2B payments, merchant, and consumer workflows. Documents user journeys, empathy maps, personas.
Produce wireframes, prototypes, and production-ready UI designs.
Partner with product managers and engineers to iterate rapidly from concept to delivery.
Maintain and evolve the product design system.
User Research & Customer Insights
Plan and conduct qualitative and quantitative research with: enterprise customers merchants and payment operators prospective user personas consumers of IXOPAY products & solutions
Translate insights into actionable product recommendations.
Lead usability testing, discovery interviews, and workflow analysis.
AI-Enhanced UX Practices
Introduce and operationalize AI-assisted tools for design and research, including: accelerated prototyping research synthesis persona generation insight extraction from user interviews
Help the product organization leverage AI to improve design speed and quality.
Cross-Functional Collaboration
Work closely with product management, engineering, and go-to-market teams.
Participate in product discovery and roadmap discussions.
Ensure design decisions are grounded in both user needs and product strategy.
Team Leadership
Act as a player-coach, mentoring and influencing product teams.
Help establish scalable UX research and design processes.
Contribute to building the long-term UX organization at IXOPAY.