Learning and Technology Consultant

University of Wisconsin Milwaukee•Milwaukee, WI

About The Position

The Learning and Technology Consultant supports instructors and staff in effectively integrating educational technologies ( such as Canvas, Kaltura, and Zoom ) into online, hybrid, and in ‑ person teaching. This role enhances instructional design, develops high ‑ quality and accessible digital materials, and strengthens student engagement. Key responsibilities include providing training, troubleshooting technology issues, creating instructional resources, and ensuring digital accessibility across courses and content. The position also contributes to university ‑ wide initiatives that advance teaching and learning in both physical and digital learning environments. The Center for Advancing Student Learning (CASL) at the University of Wisconsin–Milwaukee is the university’s central hub for supporting excellence in teaching and learning. CASL empowers instructors and students by promoting innovative, evidence ‑ based teaching practices, advancing educational technology, and fostering inclusive, high ‑ impact learning experiences across all modalities. The center provides collaborative professional development, strategic digital ‑ tool integration, and instructional support designed to enhance student engagement and success. As a unified resource for teaching, online learning, and distributed education, CASL champions flexible, accessible, and student ‑ centered approaches that reflect the diverse needs of UWM’s academic community. Through strong partnerships, responsive support, and a commitment to continuous improvement, CASL works to cultivate a future ‑ ready teaching and learning environment where all students can thrive.

Requirements

Bachelor’s degree in a relevant field
Two years of experience with a university L earning M anagement S ystem (LMS)
Three years of customer service experience

Nice To Haves

Master’s degree in an education or related field
Evidence of excellent interpersonal communication skills
Evidence of troubleshooting in Canvas LMS
Demonstrated understanding or work with digital accessibility laws

Responsibilities

Technical Support: Provide hands ‑ on assistance with learning technologies (Canvas, Zoom, Kaltura) and assistive tools (screen readers, captioning software); troubleshoot technical and accessibility issues; support effective use of instructional technologies across modalities; and respond to Neurons support tickets with timely , effective resolutions.
Accessibility & Compliance: Design, develop, and remediate instructional materials to meet accessibility standards (including WCAG); conduct accessibility audits and testing; and ensure alignment with Universal Design for Learning (UDL) principles.
Resource Creation: Develop and maintain digital accessibility training materials including guides, reference manuals, online modules, and templates to support faculty and staff.
Consultation & Training: Provide one ‑ on ‑ one coaching, lead workshops, and create training resources focused on best practices in digital accessibility and instructional technology.
Knowledge Maintenance: Stay current with UDL principles, accessibility regulations, and emerging trends in instructional technology across in ‑ person, blended, and online learning environments.
Provides consultation, training, and/or support for learning technology tools and platforms
Designs and develops engaging, effective learning experiences which may be face-to-face, blended, and/or online
Provides training and technical support directly to learners in settings such as classrooms, labs, clinics, and distance learning mediums
Collects, organizes, interprets, and disseminates data to identify instructional program needs and enhance effectiveness
Researches, designs, and/or acquires learning resources, technologies, materials, and/or processes to support learning
Designs, develops, and delivers faculty development and engagement programs and activities
Designs, develops, organizes, maintains, and consults on instructional materials, activities, curricula, and assessment resources in accordance with current pedagogical practices, cognitive/learning science, and design tools and methods
Analyzes, tests, troubleshoots, resolves issues, and provides feedback regarding learning technologies
Designs, develops, or recommends multimedia learning materials.
Facilitates communications with multimedia service providers to ensure instructional needs are met