Learning & Development Operations Specialist

RaceTrac • Atlanta, GA

1d

About The Position

The Learning & Development (L&D) Operations Specialist is a project- and process-oriented professional responsible for the operational delivery, coordination, reporting, and logistics that enable enterprise learning programs to execute smoothly and consistently. This role ensures learning initiatives are delivered on time, accurately tracked, compliant, and scalable. It is distinct from Instructional Content Specialists and facilitators — the L&D Operations Specialist does not design content or deliver training. Instead, they focus on operational execution, coordination, communication, and measurement, ensuring learning programs actually happen and are sustainable.

Requirements

• Strong organizational, coordination, and project management skills
• Experience with reporting, data tracking, and operational metrics
• High attention to detail and strong process discipline
• Clear communication and stakeholder coordination skills
• Ability to manage multiple priorities in a fast-paced environment
• Problem-solving mindset with a focus on execution and reliability
• Experience supporting enterprise learning, talent, or HR programs
• Experience working in a centralized HR or Center of Excellence (COE) model
• Comfort partnering across functions without owning system administration

Responsibilities

• Program Logistics & Coordination Coordinate the end-to-end operational delivery of learning programs (in-person, virtual, and hybrid). Manage training calendars, scheduling, venues, facilitator logistics, technology setup (for live sessions), materials, and operational communications. Ensure all learning events are operationally ready and executed consistently.
• Learner & Stakeholder Support Serve as a primary point of contact for learners, leaders, facilitators, vendors, and internal partners regarding operational questions and logistics. Manage learner communications including registrations, confirmations, reminders, follow-ups, and post-program communications. Troubleshoot and resolve day-of or pre-session operational issues to protect the learner experience.
• Reporting & Data Coordination Track participation, attendance, completions, certifications, and compliance-related training outcomes using approved reporting tools and processes. Maintain accurate learning records and dashboards to support leadership reporting and decision-making. Partner with HR, Talent, or Learning Technology teams as needed to ensure reporting accuracy.
• Process Improvement & Documentation Generate standard operational reports and ad-hoc summaries (e.g., program reach, completion trends). Analyze operational workflows and recommend improvements to increase efficiency, scalability, and consistency. Document and maintain standard operating procedures (SOPs) and operational playbooks for recurring L&D activities.
• Compliance & Quality Assurance Ensure required training is delivered and operationally tracked in alignment with compliance standards. Conduct quality checks on participation data, learner communications, feedback collection, and operational execution. Support audits or reviews related to training delivery and records (without owning system administration).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed