Learning & Development Specialist - Retail Stores

Rag & Bone • New York, NY

105d • $80 - $90

About The Position

We are seeking a dynamic and results-oriented Learning & Development (L&D) Specialist to design, develop, and deliver innovative training programs that empower our retail teams and enhance every step of the client journey.
In this critical role, you will create engaging, brand-aligned learning experiences that elevate selling behaviors, reinforce operational excellence, and inspire a culture of continuous growth across our store network.

Requirements

• Bachelor’s degree in Human Resources, Education, Retail Management, or related field
• 5–7 years of experience in learning and development, instructional design, and retail training
• Exceptional facilitation and communication skills across in-person and digital platforms
• Detail-oriented and organized, with strong project management capabilities
• Agile, collaborative, and passionate about creating meaningful learning experiences
• Proficient in modern learning technologies and digital content development

Nice To Haves

• Previous experience in fashion retail or working closely with store teams highly preferred

Responsibilities

• Conduct learning needs assessments to identify skill gaps and performance opportunities
• Develop comprehensive training programs focused on selling excellence, brand standards, onboarding, compliance, and systems
• Collaborate with cross-functional teams (Retail Ops, Merchandising, HR) to ensure content aligns with business priorities and reflects brand voice
• Facilitate impactful in-person and virtual training sessions, including leadership development, onboarding, and learning refreshers
• Lead train-the-trainer sessions to empower field leaders to deliver consistent and effective store-level learning
• Partner with regional and district leaders to pilot and scale new learning initiatives
• Measure training effectiveness through participant feedback, knowledge assessments, and performance metrics
• Use learning data and store KPIs to evaluate impact and refine training strategies
• Stay informed on learning trends, tools, and retail best practices to continuously evolve the L&D approach

Benefits

• Paid Time Off
• Clothing Allowance
• Generous Employee Discount
• Paid Parental Leave
• Membership to Calm and access to other wellness benefits
• Medical, dental, vision and ancillary benefits
• 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level