Level 1 IT Helpdesk Technician

Cobb Technologies•Glen Allen, VA

18h

About The Position

Are you ready to start your career in IT with a company that values growth, learning, and real-world experience? At Cobb Technologies, success starts with our people. For over 30 years, we've been a trusted partner to businesses across Virginia, delivering innovative technology solutions and exceptional service. We're looking for a motivated, customer-focused individual to join our team as an Entry-Level/Level 1 IT Help Desk Technician . If you enjoy solving problems, helping people, and building a strong technical foundation, this is your opportunity to grow with a company that will invest in your success. What You'll Do as an IT Help Desk Technician: Be the First Line of Support -Serve as the first point of contact for our clients, providing responsive, professional technical support and creating a positive customer experience. Solve Problems Daily -Troubleshoot and resolve basic technical issues remotely, helping clients stay productive and minimizing downtime. Manage Service Requests -Create, organize, and update service tickets while ensuring timely resolution and adherence to service expectations. Collaborate with the Team -Escalate more complex issues to advanced technicians and work closely with your team to deliver seamless support. Communicate with Purpose -Provide clear, professional communication with end users while documenting issues, solutions, and next steps. Support Business Operations -Assist with onboarding, offboarding, and basic administrative IT tasks that keep organizations running smoothly. Grow Your Skills -Learn new technologies, tools, and systems while building a strong technical foundation for your IT career.

Requirements

Strong problem-solving and troubleshooting mindset
Excellent communication and customer service skills
Ability to stay organized and manage multiple tasks in a fast-paced environment
A desire to learn, grow, and develop technical expertise
Basic knowledge of Windows, Microsoft 365, and networking
A team-oriented attitude with a willingness to help others succeed

Nice To Haves

Pursuing or recently completed a degree in IT or Computer Science
Familiarity with ticketing systems or remote monitoring tools
Exposure to Active Directory, Azure AD, or Microsoft certifications

Responsibilities

Serve as the first point of contact for our clients, providing responsive, professional technical support and creating a positive customer experience.
Troubleshoot and resolve basic technical issues remotely, helping clients stay productive and minimizing downtime.
Create, organize, and update service tickets while ensuring timely resolution and adherence to service expectations.
Escalate more complex issues to advanced technicians and work closely with your team to deliver seamless support.
Provide clear, professional communication with end users while documenting issues, solutions, and next steps.
Assist with onboarding, offboarding, and basic administrative IT tasks that keep organizations running smoothly.
Learn new technologies, tools, and systems while building a strong technical foundation for your IT career.