Library Assistant I - Main Branch - PT

City of Abilene•Abilene, TX

23h

About The Position

Under the supervision of the Customer Service Manager or Branch Manager, assists customers with registering for library cards and using the self-check system. Answers questions about library accounts and solves problems for library customers. Provides prompt and friendly customer service to patrons and assists them with a variety of tasks relating to their use of library materials. Works with the circulation team to handle the flow of items.

Requirements

One (1) year of public contact and/or customer service experience as well as a familiarity with basic library procedures and demonstrated knowledge of computers is required.
A high school diploma or GED is required.
Knowledge of Library policies, procedures, systems, and services including the Dewey Decimal System.
Bibliographic database and related search procedures.
Working knowledge of library collections (circulation and reference).
MS-Office Outlook, Word, Excel and PowerPoint as well as Google Suite.
Internet search capability and techniques.
Accurately operate a computer and other library equipment.
Present and apply a dedicated commitment to public service.
Adapt to changing circumstances and situations.
Perform with a positive attitude using unwavering work ethic.
Use tact and always remain courteous.
Use independent judgment and initiative within the framework of departmental policies and established procedures.
Learn to use the computerized circulation system.
Work with library customers and staff in a friendly and efficient manner
Acquire and perform routine library functions and procedures quickly and accurately.
Learn and apply money collection procedures.
Communicate clearly and concisely in writing and policy to library customers.
Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.
Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.
Perform as a team member in a manner that accomplishes the Division’s mission and treats team members with dignity, courtesy, and respect.
Ability to push or transport a loaded cart weighing up to 150 pounds.
Ability to travel to different work sites.
Must be able to work evenings and weekends and maintain regular reliable attendance.

Nice To Haves

Previous clerical or library clerical experience in a public library preferred.
An associate’s degree is preferred.
A valid Texas driver’s license, the ability to obtain one within ninety (90) days, or a military waiver is preferred.

Responsibilities

Provides customer service at the circulation desk, including checking library materials in and out, registering patrons, collecting overdue fines, and assisting with directional and ready reference inquiries.
Enters and updates patron and material information within the library database, ensuring accuracy and confidentiality.
Shelves and shelf-reads materials to maintain proper organization and accessibility; creates displays to support an orderly and visually appealing collection.
Conducts regular inventory of the paperback collection and maintains organization of the newspaper rack to ensure both areas remain neat and current.
Provides Readers’ Advisory services to patrons and staff by recommending materials based on interests and needs.
Assists patrons in navigating and utilizing the library’s online catalog and digital resources.
Provides hands-on assistance with public computers, printing, and photocopying equipment.
Maintains and cleans audiovisual collections to ensure materials remain in good condition.
Processes holds, claims returned items, and missing materials on a routine basis, resolving discrepancies as needed.
Assists with interlibrary loan processing and related tasks.
Perform other job-related duties and responsibilities as assigned.