Library Assistant
About The Position
If you like to share knowledge and provide excellent customer service, consider joining us to become a member of a dynamic team dedicated to serving a growing community! As a part-time Library Assistant for our Virtual Branch, you will provide routine customer service, service routing, and clerical work for the library. Your role will be essential in guiding our customers to explore and use library services and how to use our resources. Do you want to champion the freedom to read and access information? At the Maricopa County Library District, we are continuously working to support the changing need of our diverse and connected community for all of Maricopa County. Our mission is to provide access to technology, digital services, and information to improve the quality of life for our residents. Choose a job with a purpose. Choose the Maricopa County Library District.
Requirements
- Two years of customer service experience
- High school diploma or GED
- Post-secondary education may substitute for the required experience on a year-for-year basis
Nice To Haves
- Experience with library-related automation systems, such as Polaris ILS
- Experience with information retrieval from library-related databases
- Experience working in a public library
- Experience assisting customers with online account payments and account management
- Bilingual skills in Spanish and English
Responsibilities
- Assembles, disperses, organizes, and cleans programming kits and rotational processing of county-wide resource sharing services between public libraries
- Resolves customer concerns by phone, or by e-mail/online. Refers customer concerns to the appropriate staff member or supervisor as necessary
- Informs customers of their account status and answers questions as needed
- Answers basic reference questions and directional questions from customers. Assists customers from every library in the Maricopa County Library District
- Monitor requests and communicate with programming staff at all Maricopa County Library District Libraries and other libraries in the county to ensure their programs are successful
- Assists customers with the use of a self-service online payment system
- Issues, verifies, and renews library cards for customers
Benefits
- Work with a greater purpose
- Opportunities for growth and development within Maricopa County
- Exceptional work-life balance
- Ability to gain experience in a library setting
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
