Library Associate - Pre Teen/Teen Services

County of Mecklenburg, NC • Charlotte, NC

2d • $20 - $25 • Onsite

About The Position

Charlotte Mecklenburg Library is one of America’s leading urban public libraries, serving one of the country’s great emerging metropolitan areas in North Carolina. Our library system serves a community of approximately one million citizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville – all located in Mecklenburg County. Accessible and welcoming to all, our library celebrates the joy of reading, fosters learning and growth, connects people to each other and the world, and inspires individuals with what they can achieve. Through our 20 locations, online, and through targeted outreach, we deliver exceptional library services and programs with a mission to create a community of readers and empower individuals with free access to information and the universe of ideas.
The Library Associate responsibilities include leading programs for pre-teens and teens such as maker/steam/creative, career readiness, mental health, and social skills building programs. This role also represents the library in the community, conducting outreach initiatives and programing within community organizations and among partners. Collaboration with system-wide teams and Teen Services staff is essential.
Strong programming, outreach, and partnership-building experience are highly desirable. The ideal candidate is a collaborative team player who also possesses the ability to work independently with limited supervision.
This position supports the branch team in creating a welcoming and engaging environment for all customers. Additional duties include staffing service desks for all departments, providing circulation, technology, research, and readers’ advisory assistance. A rotating schedule with evenings and weekends is required.
SouthPark Regional Library is committed to exemplary service for all customers.
The Library Associate will perform professional library work focusing on pre-teen and teen services and programs while providing support to all departments of the library and to the community. The person in this position is expected to deliver a high level of quality library services, providing valuable experiences for all customers and building a stronger community.

Requirements

• Minimum of two years of library, retail, computer, or customer service experience
• High School Diploma or equivalent
• Alpha-numeric sorting systems
• Various library systems
• Telephone etiquette
• Technology adeptness
• Excellent interpersonal and customer service skills
• Excellent time management skills with attention to detail
• Adaptability: Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or cultures
• Communication: Clearly conveying information to individuals or groups
• Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
• Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
• Work Standards: Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence
• Proficient in various computer applications including Microsoft Office Suite
• Technological adeptness with PCs, tablets and mobile devices, internet and database searching, and email
• Knowledge of current trends with social media and teen gaming platforms
• Comfortable with using Zoom, Teams, and other online meeting platforms

Nice To Haves

• Experience working with pre-teens and teens
• Knowledge of middle grade and YA collections
• Experience with/passion for maker/steam/creative programming

Responsibilities

• Create and deliver programs to age-appropriate audiences
• Provide research, technology, and reader’s advisory assistance to customers at all service points
• Perform circulation activities
• Utilize integrated library systems software
• Train and assist customers with various library policies, procedures, and processes
• Assist with collecting and maintaining library materials, with a focus on middle-grade materials
• Promote and market library programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED