Library Specialist II-Assistant Branch Manager-Cedar Grove/Line Ave. Branch

Shreve Memorial Library•Shreveport, LA

1d•$20

About The Position

Under general supervision, this individual is responsible for a variety of public service duties in various phases of library operations. This position may include the exercising of judgment and discretion in performing library routines with technical advice available when needed and the determining of methods necessary to accomplish duties and objectives. This individual may exercise supervision over staff of lower classifications and is responsible for interpreting policies and providing public service. This individual is expected to use acquired knowledge of library principles, practices, procedures and skills in the performance of most duties. This individual performs related and other work as required.

Requirements

High school diploma or equivalent.
Two years of paid customer service work experience involving frequent interactions with the public + Six (6) months of paid library work experience.
OR
Attainment of a B.A. or B.S. from an accredited university/college + Six (6) months paid library work experience.
understand and follow written and oral instructions
make decisions based on established policies and practices
deal with multiple and extra unexpected tasks and patrons simultaneously
plan and present programs to targeted audiences
use resourcefulness, tact, courtesy, and respect in dealing professionally with library patrons, employees and vendors
create and maintain courteous, pleasant impressions of the library
establish good patron and staff rapport
train , evaluate, and discipline subordinates with input from supervisory team
handle opening and closing duties and building and grounds issues
participate in the hiring process
use Dewey Decimal system

Nice To Haves

Supervisory experience is preferred.
Experience planning and/or presenting programs utilizing books, crafts, and/or other activities, to appropriate audiences is preferred.

Responsibilities

Branch management: Serves as Assistant Branch Manager. As a working supervisor, coordinates, directs and supervises all the work of a branch in conjunction with the Branch Manager; will be cross-trained and assists in other departments; works at service desks; opens and/or closes the branch; conducts investigations and resolves patron inquiries and/or complaints; assists administrative supervisors with handling of these matters.
Personnel: Assists with training and supervising employees; maintains effective working relationship with all staff and is available for the staff to discuss all issues; completes payroll and approves leave requests utilizing Replicon; schedules substitutes; covers for personnel shortages; recommends staffing needs and changes; assists with conducting investigations and resolving employee inquiries and/or complaints; keeps branch manager informed of staff/department issues; assists administrative supervisors with handling of these and other personnel matters; participates in corrective action meetings; makes informed decisions based on policies listed in the Employee Handbook; keeps staff and supervisors informed on new policies and procedures.
Facility Management: Assists with overseeing daily use, care and upkeep of the building and grounds including plumbing, heating/cooling, lighting and lawn maintenance; signs and keeps records of work completed; works with building cleaning service; responsible for cleanliness of facility grounds; stocking and/or cleaning restroom and other areas of the library; ordering maintenance supplies.
Branch Security: Responds to after-hours security calls; works with security guards; utilizes emergency supplies, and ensures all staff are prepared to handle emergency situations; assists with coordinating and conducting building evacuation drills at least semi-annually; monitors guards’ working hours.
Public Services: Performs reference, readers’ advisory, youth services, circulation, outreach and/or special collection duties; assists patrons in the selection of materials and the use of other library equipment, services, and/or special collections; answers routine questions; takes interlibrary loan requests; assists patrons in the use of databases, digital resources, Internet usage, software applications and hardware configuration; conducts computer classes; plans and/or provides programming to various target audiences; conducts and attends community outreach programs; plans and/or participates in system-wide outreach activities for targeted audiences; promotes library services and fosters positive relationships with community organizations and/or schools; gives library tours; coordinates displays and promotional signage; answers telephone; charges, discharges and renews library materials; registers new borrowers; updates registration records; pulls and processes request materials; empties book drop; assists with filing & sorting; shelves library materials; straightens library materials on shelves; reads shelves for proper order; searches for lost library materials; processes incoming materials; assesses and collects fines for overdue materials and payment for lost materials from patrons; makes change for patrons; collects and records payment for miscellaneous transactions.
Collection Development: Reads reviews and offers suggestions to Acquisitions staff for selection of branch-appropriate materials; weeds collection on an on-going basis.
Finances: Counts Fines and Miscellaneous Receipts on a rotational basis and prepares money and reports to be sent to SML Financial Assistant.
Reports: Assists in the preparation of reports and maintenance of records.
Professional Development: Attends staff meetings; meets quarterly with supervisor for work review meeting; attends other meetings as necessary. This position requires travel to other locations for work, meetings and training.
Other: Performs other duties as required.