Library Supervisor

DAUPHIN COUNTY LIBRARY SYSTEM•Hummelstown, PA

18h•Onsite

About The Position

The Library Supervisor is an organized leader who manages the daily work of the library staff and volunteers by coordinating workflow and operations. The Library Supervisor is responsible for managing library staff and volunteers, providing them the support and guidance necessary to deliver an excellent user experience.

Requirements

High school diploma or General Equivalency Development (GED) required.
One year of supervisory or equivalent experience required.
Customer service experience (Public Library setting preferred).
Technology experience required.
Requires occasional independent transportation to libraries, programs and outreach locations, excellent customer service and communication skills, ability to lift 25 lbs. unassisted, to place materials on high and low shelves.

Nice To Haves

Associates Degree preferred.
Customer service experience (Public Library setting preferred).

Responsibilities

Supervises the Public Service Assistants, Pages, and Volunteers. Assists in managing, hiring, and overseeing training of branch personnel.
Communicates The Library’s goals and priorities and changes in policies and procedures to direct reports.
Supports The Library’s goals and activities by leading staff participation in library initiatives such as programs, events and promotions.
Plans and coordinates the day-to-day workflow and operations of the library staff and is responsible for implementation of the cash receipts policy and procedures.
Implements and promotes excellent customer service skills.
Communicates with community partners, participates in outreach activities, travels to organizations in Dauphin County, delivers materials, performs programs, and speaks to groups.
Performs circulation, and basic reference and reader’s advisory services. Assists the patrons with basic computer use.
Explains The Library’s policy and procedures to the public and handles complaints and public behavior problems.
Opens and closes the building and assumes responsibility for public security.
Communicates building and equipment needs. Prepares monthly written narrative and statistical reports.
Attends staff meetings and continuing education workshops. Responsible for assisting Library Manager in developing the agenda and running department meetings.
Lives by the Core Values.
Performs other related duties.