Library Supervisor

Texas A&M University System • College Station, TX

1d • Onsite

About The Position

The Library Supervisor role offers an engaging opportunity to support a busy, service‑oriented environment by guiding front‑line staff and coordinating unit projects. This role requires library experience with circulation, interlibrary loan, course reserves, or reference work. The Library Supervisor oversees the operations of the Medical Sciences Library Client Services desk, including Circulation, Reserves, Interlibrary Lending, and Electronic Document Delivery. The supervisor provides expertise for complex library functions that call for independent judgment while handling day to day responsibilities, such as supervising staff and student employees, contributing to workflow improvements, and collaborating with the Library Manager to review and develop procedures and guidelines. If you are someone who values thoughtful problem‑solving, smooth operations, and strong service delivery in a library setting, we encourage you to apply! This is an on-campus opportunity. The selected candidate will be required to work on-site at our College Station campus Wednesday through Sunday, from 1:00pm to 10:00pm.

Requirements

• Bachelor’s degree in applicable field or equivalent combination of education and experience.
• Two years of supervisory experience in a public, academic or specialized library or archive.

Nice To Haves

• Three or more years of related supervisory experience in a public, academic, or specialized library or archive.
• Medical Library experience.
• Library experience with circulation, ILL, course reserves or reference.
• Knowledge of library services and interrelationships between units.
• Communications, planning, and interpersonal skills.
• Excellent phone and face-to-face interaction skills for conducting information interviews and mediating with library users.
• Knowledge of academic library functions at an advanced level.
• Knowledge of email and complex library online resource searches and/or processing.
• Ability to work in a rapidly changing environment with shifting priorities.
• Ability to communicate with all levels of customers and employees.
• Conflict resolution skills.
• Ability to exercise discretion in interpreting guidelines and decision-making.

Responsibilities

• Supervision and Management - Provides oversight and serves as the Supervisor-on-Duty at library service desks supervising staff and student employees including hiring, training, coaching, and evaluation of these individuals. Provides the first point of contact and back-up for night and weekend employees. Plans, monitors, and adjusts workflow for library operations such as creating and maintaining desk schedules and GIFM/ILL workflows. Resolves customer complaints and issues in a timely manner. Acts as a primary source of information on library access and guidelines for staff and patrons.
• Customer Service and Support - Delivers patron-focused service, integrating reference and circulation functions through various communication channels. Directs users to appropriate library resources and advises on search strategies. Monitors public areas, responding to disruptions and ensuring a positive environment for patrons. Manages, evaluates, and when necessary, makes recommendations to improve operations related to circulation, reserves, document delivery, and interlibrary loan.
• Operations and Procedures - Analyzes and organizes library operations and procedures to improve effectiveness. Maintains knowledge of library technology and procedures to assist staff and patrons. Assists with recordkeeping and reporting in a timely and accurate manner.
• Collaboration and Partnership - Works with the Library Manager to analyze, meet, and improve the needs of Client Services. Works across units as necessary and communicates with staff at all sites. Participates in departmental and interdepartmental meetings as a member of the Client Services department. Participates in team projects, or special assignments for the University Libraries.

Benefits

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
• 12-15 days of annual paid holidays
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
• Automatic enrollment in the Teacher Retirement System of Texas
• Health and Wellness: Free exercise programs and release time
• Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
• Educational release time and tuition assistance for completing a degree while a Texas A&M employee
• Living Well, a program at Texas A&M that has been built by employees, for employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level