Loan Servicing Intern

River Run Services LLC • Newburyport, MA

20h • Onsite

About The Position

River Run is a shared services organization that supports banking affiliates, Newburyport Bank, Pentucket Bank and Rollstone Bank & Trust. Together, we shape the evolution of community banking through innovation and strong partnerships, while preserving the personalized service our customers value. Here, you will discover opportunities for professional growth, make a meaningful impact in your local community, and join a team that champions integrity, collaboration, and continuous progress.

Internship Duration: June 1 – End of August approximately.
Location: On-site – 21 Storey Ave., Newburyport, MA
Employment Type: Full-time Internship (40 hours per week) – Flexibility can be discussed on a case-by-case basis.

Job Summary
The Loan Servicing Intern supports the Loan Servicing staff through customer outreach, data entry, scanning, and assistance with special projects.

Requirements

• High School Diploma
• Course-work related to Business Administration, Finance, or related field
• Attention to detail and accuracy
• Basic customer service skills
• Willingness to learn and take initiative

Responsibilities

• Manage incoming insurance policies for Pentucket Bank by inputting insurance information into Horizon XE and scanning documents to FIS Content Management.
• Perform outreach to obtain current insurance information for expired policies, as well as input in Horizon XE and scanning documents to FIS Content Management
• Review HELOC conversions and perform customer outreach for $0 balance loans.
• Review Returned Mail Report daily and perform customer outreach to obtain updated information.
• Process GL transactions related to Lending Club on a weekly and monthly basis.
• Complete special projects to prepare Rollstone Bank for conversion to River Run standards, and/or other projects as needed.
• Performs additional duties, as directed by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: High school or GED