LOAN SERVICING TEAM LEAD

Fox Communities Credit Union • Appleton, WI

20h • Onsite

About The Position

We currently have a career opportunity for a full-time Loan Servicing Team Lead (Collateral) based out of our corporate office (Enterprise) in Appleton! The Loan Servicing Team Lead (Collateral) is responsible for overseeing, motivating, coaching and training our Loan Servicing Team, which includes ensuring and promoting a knowledgeable, positive team environment.

Requirements

• Four to six years of similar or related experience preferred, with a minimum of three years of experience with various lending operations
• Well-developed and professional interpersonal skills
• Expert use of Microsoft Office and other computer systems used for general use
• Proficient organizational and time management skills to balance workload, meet deadlines, and work through multiple projects constructively

Nice To Haves

• Previous credit union experience preferred, but not required

Responsibilities

• Promoting and upholding the Fox Purpose, Mission, Vision, and Values
• Assisting with hiring, onboarding, and training new team members for the Loan Servicing team
• Supporting the growth and development of the Loan Servicing team by partnering with department leaders to provide daily performance coaching and growth and development coaching to team members
• Ensuring team performance goals are being met by monitoring quality measures for each team member
• Documenting and maintaining team procedures
• Maintaining a strong knowledge base of credit union products, procedures, systems, and policies as they relate to lending and team processes
• Obtaining and maintaining knowledge of policy changes specific to lending and understanding how those changes will affect the credit union
• Ensuring all team processes are in compliance with established policies, procedures, rules, and regulations
• Ensuring the department provides professional, timely, personal service to all internal and external members

Benefits

• medical
• dental
• vision
• life
• short term and long-term disability insurance
• 401k (Roth and Traditional), which includes company contributions including match
• paid time off
• caregiver leave
• Paid Volunteer Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed