Lobby Lounge Server

ETC • Santa Monica, CA

5h

About The Position

To take food and beverage orders from guests and to serve same in a prompt, friendly and professional manner.

Requirements

• Minimum TWO Years working in Fine dining, high-volume experience
• Must have a current food handler's card

Nice To Haves

• Luxury hospitality experience highly preferred.

Responsibilities

• To take guest food and beverage orders and to serve each round with guest check.
• Assure that all drinks and food items are recorded properly on POS.
• To offer menus when requested.
• To help seat guests.
• Shall request identification when legal age is in question.
• Ensures guest satisfaction in Restaurant Service Operations
• Performs all service procedures in an exemplary manner
• Adheres to department and ETC standards
• Ensures knowledge of food to be served at the Lounge
• Communicates clearly and effectively with Charm and Courtesy
• Is familiar with and able to offer and up-sell beverages and extra options
• Maintains excellent standards of Health and Safety in line with hotel policy and CAL/OSHA requirements
• Maintains a teamwork orientation toward and among co-workers
• Responds to guest concerns and questions and resolves to guest’s satisfaction by trouble shooting or directing guest complaints to appropriate department head for prompt action
• Clean work habits and attention to detail
• Resourceful and well organized
• Ability to multi-task & maintain poise and a sense of humor amidst a fast paced and demanding environment
• Possess basic math skills and have the ability to handle money and operate a point-of-sale system, punctuality and regular and reliable attendance
• Standing and walking eight-hour shifts
• Required, and must have open availability, weekends, and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed