Lodging Coordinator - Columbia Falls, MT
About The Position
At Glacier National Park Lodges, we depend on our team members to be highly motivated, committed, share our vision and work together to attain it, while our work environment encourages responsibility for personal growth and promotes pride in each employee. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to all our guests. We’re hiring a Lodging Coordinator to Live. Work. Explore. in Columbia Falls, Montana! Job Summary: To assist lodging operations with administrative duties, lost and found inquiries, group blocks, group billing, ordering and supplies.
Requirements
- Must possess ability to communicate effectively with guests and all other co-workers.
- Must be friendly, outgoing, enthusiastic and courteous in dealing with guests and co-workers.
- Must possess strong organizational abilities.
- Must use tack and discretion due to exposure to confidential matters.
- Must be able to handle guest concerns in a professional and tactful manner.
- Must be team oriented and possess neat and pleasant grooming habits.
- Must be able to work varied shifts: days, weekends and holidays.
- Will include travel throughout Glacier National Park; must be at least 19 years of age and have a clean driving record.
- Must be able to sit, stand, stretch, bend for up to 10 hours.
- Must be able to lift boxes of materials of 30-70lbs.
- Ability to drive a company vehicle and travel distances to park locations when needed.
- High school degree.
Nice To Haves
- Group sales, front desk supervision or reservation supervision experience preferred.
- Experience and knowledge of hospitality reservations and/or front desk programs such as Opera and Delphi.
- Excellent verbal and written business communication skills, plus excellent analytical/problem solving skills.
Responsibilities
- Coordinate all tour groups to ensure maximization of revenue and customer satisfaction.
- Communicate with tour leaders, group specialists from our corporate office, and front desks to ensure group set-up and billing is accurate.
- Comply with all company polices and National Park Service regulations with group allotments.
- Must be able to communicate effectively both orally and in writing with all guests and co-workers. Must be able to handle guest concerns in a professional and tactful manner. Should be knowledgeable of the National Park and all its facilities and activities so that information passed on to the guests is informative and accurate.
- Makes and files all group contracts.
- Is responsible for receiving and posting group payments in Opera.
- Is responsible for ensuring all groups are paid in full to the amount they owe per contract.
- Manage government rate booking requests.
- Manage meeting room space for Many Glacier Hotel, Lake McDonald Lodge, and possibly Cedar Creek Lodge using Delphi.
- Assist front desks and accounting in research of account billing and ledgers.
- Manage lost and found item inquiries.
- Assist lodging operations by managing warehouse PAR levels of lodging supplies on hand.
- Assist with managing the Lodging and Learning package.
- Other duties as assigned.
Benefits
- Employee Assistance Program
- Wellness Program
- Learning and Development Program
- Free Glacier National Park pass
- Free Red Bus Tours (if available)
- Retail, Lodging and Travel Discounts
- Planned employee trips and activities
- $350 Referral Bonus Program
- A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
- Meet people of all ages from all over the country and world
- The adventure of a lifetime!
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
