Logistics Case Specialist

Aston Carter • Tempe, AZ

3d • $22 - $22 • Onsite

About The Position

Transportation Support Case Specialist
Job Description
Responsibilities
Process and resolve shipper support cases through a proprietary communication platform.
Research and resolve missed pickup issues and other transportation disruptions.
Maintain case resolution goal rate.
Conduct proactive outreach calls when necessary.
Document case resolutions and maintain accurate records for continual improvements.
Collaborate with carriers and vendors to ensure successful freight pickup and delivery.
Apply critical thinking skills to solve complex logistics challenges.

Requirements

• Customer service expertise.
• Proficiency in Excel.
• Strong written communication skills.
• Technical savvy.
• Problem-solving abilities.
• Experience in vendor management, logistics, transportation, account management, inventory, supply chain, and freight.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Basic computer proficiency, including experience with spreadsheets and data filtering.
• Ability to work independently and think critically.
• Strong attention to detail and accuracy.
• Customer service orientation.
• Familiarity with transportation terms and supply chain concepts.
• Experience with AI and Large Language Models.
• Previous experience in logistics, banking, insurance, or related fields requiring data analysis.
• Experience in roles requiring verification and validation of information.
• Track record of career growth in previous positions.

Responsibilities

• Process and resolve shipper support cases through a proprietary communication platform.
• Research and resolve missed pickup issues and other transportation disruptions.
• Maintain case resolution goal rate.
• Conduct proactive outreach calls when necessary.
• Document case resolutions and maintain accurate records for continual improvements.
• Collaborate with carriers and vendors to ensure successful freight pickup and delivery.
• Apply critical thinking skills to solve complex logistics challenges.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed