Logistics Coordinator - Customer Service Tracking Specialist - Overnight 3rd Shift

Patterson Companies Inc•Plant City, FL

43d•Onsite

About The Position

The Customer Service Representative / Tracking Specialist plays a critical role in the daily success of Patterson Companies’ transportation network. This hybrid role blends customer service, tracking, and operational communication to ensure on-time delivery, load visibility, and issue resolution. The ideal candidate is organized, solution-oriented, and thrives in a fast-paced environment that demands urgency, accuracy, and empathy.

Requirements

High school diploma or equivalent required; associate or bachelor's degree preferred
1–3 years of experience in logistics, freight brokerage, dispatch, or customer service (3PL experience a plus)
Strong computer skills including Microsoft Office (Excel, Outlook), TMS platforms, and messaging tools (e.g., MS Teams, Slack)
Proficient in documenting load details, writing professional emails, and updating systems with accuracy
Excellent verbal and written communication skills
Strong time management, multitasking, and problem-solving skills
Knowledge of U.S. geography and transportation modes (dry van, reefer, LTL, TL, etc.)
Ability to remain calm under pressure and prioritize tasks in a busy logistics environment
Self-starter with a strong sense of accountability, urgency, and teamwork
Honest, reliable, and adaptable
Punctual and respectful in communication
Team-oriented but capable of working independently
Patient and solutions-focused
Demonstrates strong ethics and accountability
Ability to work independently
Doesn’t hesitate to ask questions and seek understanding
Demonstrates sense of urgency

Responsibilities

Track and trace shipments in real time using the TMS (McLeod) and partner portals
Confirm pick-up and delivery times; actively monitor arrivals, departures, and transit status
Proactively communicate with carriers, drivers, dispatchers, and customers to ensure timely updates and clear expectations
Maintain accurate documentation in internal systems with detailed, professional notes (what is the update, who gave you the update, and what is ETA to what’s next)
Respond to customer inquiries by phone, email, and internal channels with a polished and helpful tone
Escalate service delays, freight discrepancies, or load issues promptly to the proper contacts
Retrieve and forward documents (PODs, BOLs, rate confirmations) to appropriate teams
Collaborate with teams including sales, operations, and accounting to ensure smooth load execution
Support after-hours or weekend operations as needed to maintain coverage and load integrity
Ensure compliance with all company procedures and transportation regulations
Contribute to continuous improvement by monitoring KPIs and participating in team discussions
Other duties as assigned