Logistics Operations Analyst

ITSUGAR LLC•Fort Lauderdale, FL

7d•Hybrid

About The Position

The Logistics Operations Coordinator is responsible for the day-to-day execution of transportation and logistics activities supporting retail store deliveries and vendor shipments. This role owns shipment coordination, carrier communication, parcel account management (FedEx/UPS), and issue resolution to ensure product moves accurately, on time, and cost-effectively. This position is hands-on and fast-paced, ideal for someone who excels in proactive problem-solving and can confidently manage carriers, vendors, and internal stakeholders to keep product moving efficiently. Working at IT’SUGAR At IT’SUGAR, we believe work should be fun, fast-moving, and full of personality. We’re a high-energy, entrepreneurial team that values creativity, collaboration, and thoughtful execution. We’re looking for people who take ownership, adapt quickly, and approach challenges with a solution-focused mindset. This role is ideal for someone who enjoys being hands-on, can confidently navigate changing priorities, and communicates effectively with carriers, vendors, and internal partners to keep product moving. You’ll work alongside passionate teammates who are supportive, direct, and action-oriented in a dynamic retail environment where every day brings new opportunities to problem-solve and improve. If you enjoy tackling challenges, working with great people, and helping deliver a little happiness to our stores every day, you’ll feel right at home.

Requirements

2-4 years of experience in logistics, transportation, or retail supply chain operations
High school diploma or GED equivalent
Hands-on experience working with carriers and parcel shipping (FedEx/UPS)
Experience supporting retail store deliveries or vendor shipments
Strong analytical, problem-solving, and organizational skills
Excellent verbal and written communication skills
Proven ability to manage multiple priorities in a deadline-driven environment
Proficiency with Microsoft Office Suite (Excel, Word, Outlook)
Strong sense of urgency and accountability
Strong cross-functional collaboration
Attention to detail and data accuracy
Thrives in a fast-paced retail environment
Continuous improvement mindset

Nice To Haves

Experience supporting multi-node retail distribution networks
Experience working with 3PLs
Experience managing freight claims and billing discrepancies
Familiarity with carrier scorecards and freight cost reporting
Associate or Bachelor’s degree in Supply Chain, Logistics, Business or related field

Responsibilities

Ensure all shipments meet delivery deadlines for retail stores and business needs
Coordinate daily shipments across parcel, LTL, Truckload and direct-to-store deliveries
Manage shipments from origin through final delivery, including 3PL and distributor-managed flows
Manage parcel carrier accounts including shipment creation, tracking, troubleshooting, and billing issues
Serve as the primary day-to-day point of contact for carriers and select vendors
Ensure vendors follow shipping guidelines, labeling standards, and routing instructions
Support freight claims, disputes, and proof-of-delivery requests
Monitor shipment status and identify risks before they impact stores
Troubleshoot delays, shortages, damages, and service failures
Communicate clearly with Store Operations and internal teams when issues arise
Support replenishment team on late or missing shipments
Own resolution from start to finish – not just escalation
Partner with Store Operations, Planning and Allocation, Merchandising, Production, and Customer Service teams
Support new store openings, store resets, and urgent shipments as needed
Identify priority and time-sensitive deliveries and coordinate execution
Demonstrate ownership and accountability within supported areas
Monitor forecasted versus actual shipment volumes
Maintain performance and financial reporting for assigned logistics areas
Track key metrics including on-time delivery, service performance, and freight cost variances
Develop and maintain carrier scorecards and support regular business reviews with logistics partners
Identify trends, recurring issues and improvement opportunities
Document and maintain logistics SOPs
Recommend process improvements to reduce costs and improve service level
Support special logistics projects as assigned
Perform other duties as needed to support the logistics organization