Logistics & Operations Associate II

Arrow Electronics•Phoenix, AZ

5d•$28•Onsite

About The Position

Arrow Electronics | Phoenix Shift: 7:00 AM – 3:30 PM, Monday–Friday. Hourly Rate: $28.00 USD Hourly Pay: up to $29.50 USD for hours worked between 6:00 PM – 6:00 AM. Overtime: Regular OT and occasional Saturdays as needed. We are seeking a detail-oriented and proactive Logistics & Operations Associate II to join our dynamic team. The ideal candidate will play a critical role in ensuring efficient supply chain management and operational processes, supporting the company’s commitment to delivering exceptional service to our customers. What You'll Be Doing: Provides solutions on procedures and issues regarding inventory control, ensures legal compliance to requirements, and interacts with internal/external customer. Manage daily account work flow as it relates to returns. Placing sales orders, communicating through customers both on calls and in written format. Processes product returns and information while supporting the warehouse staff and other departments within a high-volume, fast-paced working environment. Inputs accurate return information on customer accounts and perform general warehouse duties. Respond to and process RMA requests, including issuing credits to customers. Process defective and non- conforming product. Follow up with vendor returns group to expedite returned product with supplier. Independently identifies root causes and resolves issues pertaining to financial impact to Logistics and Value-Add facilities. Gives direction and provides solutions regarding inventory discrepancies and reports. Creates written procedures and policies to comply with internal and external customer requirements pertaining to processes. Acts as a consultant to project leaders to implement new procedures and programs within the department for new or existing customers Monitors repair parts pool for customer engagements; customer contact for Post-Production Services’ warranty programs, etc. Arrange billings and provide reports to assigned customers Other duties as assigned. What We Are Looking For: Strong knowledge of supply chain processes, inventory management systems, and transportation logistics. Proficiency in logistics and ERP software (e.g., SAP, Oracle, or similar systems). Excellent analytical and problem-solving skills, with the ability to make data-driven decisions. Advanced Microsoft Office skills, particularly Excel (pivot tables, VLOOKUP, data analysis). Exceptional organizational skills and attention to detail. Strong written and verbal communication abilities. Ability to multitask and prioritize tasks effectively to meet deadlines. What’s In It For You : At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package. Are you being referred to one of our roles? If so, ask your connection at Arrow about our Employee Referral Process! Medical, Dental, Vision Insurance 401k, With Matching Contributions Paid Time Off (including sick, holiday, vacation, etc.) Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options Growth Opportunities Tuition Reimbursement Short-Term/Long-Term Disability Insurance Climate controlled environment with excellent break room facilities Growth Opportunities And more! #LI-JB1 #LI-Onsite Annual Hiring Range/Hourly Rate: $28.00 Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Requirements

Strong knowledge of supply chain processes, inventory management systems, and transportation logistics.
Proficiency in logistics and ERP software (e.g., SAP, Oracle, or similar systems).
Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
Advanced Microsoft Office skills, particularly Excel (pivot tables, VLOOKUP, data analysis).
Exceptional organizational skills and attention to detail.
Strong written and verbal communication abilities.
Ability to multitask and prioritize tasks effectively to meet deadlines.

Responsibilities

Provides solutions on procedures and issues regarding inventory control, ensures legal compliance to requirements, and interacts with internal/external customer.
Manage daily account work flow as it relates to returns.
Placing sales orders, communicating through customers both on calls and in written format.
Processes product returns and information while supporting the warehouse staff and other departments within a high-volume, fast-paced working environment.
Inputs accurate return information on customer accounts and perform general warehouse duties.
Respond to and process RMA requests, including issuing credits to customers.
Process defective and non- conforming product.
Follow up with vendor returns group to expedite returned product with supplier.
Independently identifies root causes and resolves issues pertaining to financial impact to Logistics and Value-Add facilities.
Gives direction and provides solutions regarding inventory discrepancies and reports.
Creates written procedures and policies to comply with internal and external customer requirements pertaining to processes.
Acts as a consultant to project leaders to implement new procedures and programs within the department for new or existing customers
Monitors repair parts pool for customer engagements; customer contact for Post-Production Services’ warranty programs, etc.
Arrange billings and provide reports to assigned customers
Other duties as assigned.