Logistics Quality Engineer

Philip Morris International U.S.•Stamford, CT

About The Position

Be a part of a revolutionary change! At Philip Morris International (PMI), we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future. With huge change, comes huge opportunity. So, if you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Our success depends on people who are committed to our purpose and have an appetite for progress. Your “Day to Day” As a Logistics Quality Engineer, you will play a key role in ensuring that logistics operations across the U.S. market meet the highest standards of quality, compliance, and product integrity. Your daily responsibilities will include:

Requirements

University degree in Supply Chain, Quality, Logistics, or a related field — or equivalent experience.
Minimum 3 years of experience in Supply Chain, Quality, Logistics, Management, Distribution, Warehousing, and/or Transportation.
Solid understanding of GMP, ISO 9001, and regulatory requirements related to tobacco or nicotine products.
Hands-on experience with root cause analysis, CAPA management, and audit execution.
Proficiency with data analysis tools (Excel, Power BI, SAP).
Strong communication, problem‑solving, and cross-functional collaboration capabilities.
Experience supporting logistics for smoke-free or other regulated consumer products.
Familiarity with sustainability or ESG-aligned logistics practices.
Lean Six Sigma certification (or equivalent) is an advantage.

Responsibilities

Monitor and audit warehousing, transportation, and distribution processes to ensure full compliance with PMI’s Quality Management System (QMS).
Lead investigations of logistics-related non‑conformances, including product damage, contamination, mislabeling, and temperature excursions.
Develop and implement robust corrective and preventive actions (CAPAs) in partnership with cross-functional teams.
Partner with internal and external stakeholders—quality, operations, logistics, IT, and warehouse teams—to define, refine, and continuously improve logistics quality processes.
Draft, update, and maintain Standard Operating Procedures (SOPs) to ensure clarity, compliance, and alignment with PMI standards.
Maintain regular connection with warehouse personnel across the PMI network to review quality topics and update quality performance status.
Support reverse logistics processes, including product returns, disposition, and sustainability-focused activities.
Ensure full traceability and integrity of smoke-free products throughout the U.S. supply chain.
Analyze logistics quality data such as damage rates, returns, and audit results to identify trends or improvement areas.
Prepare and deliver quality performance reports to internal stakeholders.
Provide training to logistics and warehouse personnel on handling procedures, hygiene standards, and quality protocols.
Ensure adherence to internal policies, ISO standards, and regulatory requirements for tobacco and nicotine-containing products.
Collaborate with internal teams to address logistics-related customer complaints and feedback.
Contribute quality input to recall readiness, execution, and PRSSM processes.

Benefits

At PMI, you will join a transformative organization committed to building a smoke‑free future. In this role, you will benefit from:
A collaborative environment where quality and innovation drive decision-making.
Opportunities for professional growth in a global company advancing cutting‑edge supply chain and quality initiatives.
The chance to contribute directly to product integrity and customer satisfaction in a highly regulated, rapidly evolving industry.
Competitive compensation, benefits, and career-development programs tailored to support your long‑term success.

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