Loyalty Program Specialist

TEKsystems•Happy Valley, OR

2d•$45 - $49•Hybrid

About The Position

We’re looking for a highly organized, detail‑oriented contractor to support the day‑to‑day operations of the loyalty program. You’ll play a hands‑on role in maintaining program continuity, ensuring member benefits function as expected, resolving operational issues with cross-functional partners, and supporting active projects already in motion. While this role does not own long‑term loyalty strategy, it is essential to delivering reliable, seamless member experiences every day. If you enjoy operational excellence, problem‑solving, and working across teams to make complex programs run smoothly—this role is for you. What You’ll Support Loyalty Operations & Program Maintenance Monitor Greater Rewards program operations to ensure benefits, rewards, and member touchpoints function reliably across digital, retail, and customer care channels Track and support execution of always‑on loyalty benefits (e.g., point accrual, free shipping eligibility, reward availability) Support weekly membership reporting and assist with issue identification and triage in partnership with internal teams Technical & Process Support Coordinate with CDT, Product, Analytics, and Engineering partners to troubleshoot operational issues and validate program fixes Assist with small updates to program rules, terms, and messaging (e.g., CRC updates) Maintain clear documentation of processes, workflows, and ongoing projects to ensure a smooth transition when the full‑time manager returns Employee Store & Customer Care Alignment Partner with Store Operations and Customer Care (CRC) teams to share updates on loyalty benefits, known issues, and program changes Maintain up‑to‑date operational guidance to help employees deliver accurate, confident member support Cross‑Functional Coordination Collaborate with Merchandising, Finance, Legal, CDT, Retail, Marketing, and other teams to support seamless loyalty execution Review loyalty touchpoints (email, onsite experiences, CRC scripts, store collateral) for accuracy during campaigns and seasonal updates

Requirements

Digital marketing
Strong organizational skills
Exceptional attention to detail
Clear, confident communication
Loyalty or membership program experience
3–5+ years of experience in loyalty, CRM, digital marketing, e‑commerce operations, or a related field
Proven ability to manage multiple priorities in a fast‑paced environment
Strong cross‑functional collaboration skills
Comfort working with product, technology, analytics, creative, retail ops, customer care, finance, and legal partners
Excellent documentation and communication skills
Proactive problem‑solver with a service‑oriented mindset

Nice To Haves

Experience supporting digital marketing initiatives
Familiarity with loyalty or rewards programs
Experience working in Jira, Workday, and Power BI

Responsibilities

Monitor Greater Rewards program operations to ensure benefits, rewards, and member touchpoints function reliably across digital, retail, and customer care channels
Track and support execution of always‑on loyalty benefits (e.g., point accrual, free shipping eligibility, reward availability)
Support weekly membership reporting and assist with issue identification and triage in partnership with internal teams
Coordinate with CDT, Product, Analytics, and Engineering partners to troubleshoot operational issues and validate program fixes
Assist with small updates to program rules, terms, and messaging (e.g., CRC updates)
Maintain clear documentation of processes, workflows, and ongoing projects to ensure a smooth transition when the full‑time manager returns
Partner with Store Operations and Customer Care (CRC) teams to share updates on loyalty benefits, known issues, and program changes
Maintain up‑to‑date operational guidance to help employees deliver accurate, confident member support
Collaborate with Merchandising, Finance, Legal, CDT, Retail, Marketing, and other teams to support seamless loyalty execution
Review loyalty touchpoints (email, onsite experiences, CRC scripts, store collateral) for accuracy during campaigns and seasonal updates