Management Analyst II / Bureau of Motor Vehicles

State of Maine • Augusta, ME

3d • Hybrid

About The Position

This Management Analyst II position is responsible for reviewing, examining, and evaluating complex organizational structures, administrative policies, and management systems of the Bureau of Motor Vehicles. Specific responsibilities include developing and conducting studies, summarizing findings, preparing reports, and recommending changes in programs, policies, procedures, or practices in administrative, training, customer service, and information management systems. This position will also be responsible for prioritizing, managing, and tracking work on our on-going E-Titling Program and other projects. This position will report to the Division of Title Services Director.

Requirements

• Team Collaboration: Ability to work effectively within a team, contributing to shared goals and helping others succeed.
• Communication Skills: Clear and professional communication with the public, school owners and instructors, and internal teams.
• Adaptability: Comfort in a fast-paced environment with frequent interruptions and changing priorities.
• Problem-Solving: Critical thinking to resolve complex eligibility and compliance issues.
• Attention to Detail: High level of accuracy in reviewing licensing documents for licensure of driver education and commercial motor vehicle driver education schools and instructors.
• Professionalism: Ability to handle sensitive information with discretion and respect.
• Emotional Intelligence: Empathy, professionalism, and accountability in customer and team interactions.
• Conflict Resolution & Feedback: Skill in navigating difficult conversations and providing accurate information with tact.
• Time Management: Effective organization of daily responsibilities while managing appointments and licensing of schools and instructors.
• Commitment to Excellence: Strong work ethic and attention to statutory deadlines.
• Continuous Improvement: Openness to process enhancements and feedback.
• Eight (8) years of education, training, and/or experience analyzing, evaluating, and/or developing improvements to organizational and/or managerial systems, programs, and practices.
• Ability to gather, assemble, calculate, and analyze facts and draw valid conclusions.
• Ability to analyze and interpret laws, rules, and regulations.
• Ability to communicate effectively.
• Ability to write clearly and effectively.

Nice To Haves

• Knowledge of the theories, principles and practices of public administration, organization, workflow, personnel management, and financial procedures.
• Knowledge of data collection and interpretation methods and techniques.
• Knowledge of project management principles and best practices.
• Knowledge of methods and techniques of analysis, work simplification, and forms and records control.
• Knowledge of the methods and techniques of establishing work standards.
• Knowledge of current developments in systems analysis and applications.
• Knowledge of information management systems.

Responsibilities

• Plans and organize studies of work and organizational problems including duplication, communication, information flow, inventory control, cost containment, and integrated service delivery to develop and maintain efficient and economical operations.
• Analyzes data gathered, develops information and documentation, and considers solutions or alternative methods of proceeding to recommend improvements and modifications.
• Designs and implements research to make recommendations for long range plans, policies, and programs.
• Effectively manages projects and tracks projects managed by others, to ensure tasks are prioritized, documented, communicated, and completed on time.
• Provides project management support to other project managers.
• Implements new business programs and processes, confers with, and trains agency staff, and conducts operational effectiveness reviews to ensure smooth system implementation and functioning.
• Manage all phases of project life cycle: analyzing system requirements, developing, writing the business requirements for software and other work systems, ensuring new systems adequately reflect the identified business requirements, training, and project implementation.
• Creates and executes tests to evaluate new or enhanced modernization systems, features, and programs.
• Develops and updates manuals to outline performance methods, organizational policies and procedures, and system operations; and presents educational materials, workshops, and training seminars to Bureau staff and stakeholders to provide information and training on specific topics.

Benefits

• Work-Life Fit: Take time for yourself with 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage: The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Dental Insurance: The State of Maine pays 100% of employee-only dental premiums ($387.62 annual value).
• Retirement Plan: The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed