Associate Accounting Technician / Bureau of Motor Vehicles

State of Maine • Augusta, ME

3d • $19 - $27 • Onsite

About The Position

We are seeking a proactive and driven Associate Accounting Technician to join our IFTA/IRP Unit at the Bureau of Motor Vehicles. This role is essential to ensuring the accurate processing of commercial fuel tax returns, motor carrier registrations, and license applications. You’ll interact with businesses, carriers, and team members daily to verify credentials, analyze financial information, and support our online system users—all while helping to keep Maine’s roads safe and commerce running.

Requirements

• Customer Service Excellence: Demonstrated ability to provide courteous, accurate, and efficient service in a fast-paced setting with a diverse public.
• High Volume Readiness: Comfortable handling large numbers of customer interactions per day while maintaining composure and professionalism.
• Team Collaboration: Work effectively within a team, supporting shared goals and contributing to a respectful, productive workplace.
• Adaptability: Adjust quickly to new procedures, policies, and technologies as agency needs evolve.
• Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities.
• Confidently make informed decisions and stay solution-focused while managing multiple priorities without sacrificing accuracy or customer satisfaction.
• Clear Communication: Strong verbal and written communication skills to explain complex rules and processes in a way that is easy for the public to understand.
• Problem-Solving: Identify and resolve issues efficiently while maintaining a calm and helpful demeanor.
• Professionalism: Consistently represent the Department with respect, integrity, and accountability.
• Emotional Intelligence: Empathetic, self-aware, and able to manage high-stress interactions with tact.
• Conflict Resolution: Handle difficult or emotional customer situations with patience and effectiveness.
• Time Management: Prioritize tasks and complete assignments accurately and on time.
• Commitment to Excellence: Dedication to high-quality work, accuracy, and upholding public trust.
• Continuous Improvement: A mindset focused on improving processes, learning new skills, and supporting team development.
• Training, education, and/or experience in office and administrative support work.
• Demonstrate competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications and fees that have an eligibility or compliance component.
• The ability to use independent decision making and initiative on the appropriate process to follow, information to process, and actions to take in accordance with standard procedures.
• All positions in this classification assume the qualifications of: Accounting Assistant and Accounting Associate I.
• Applicants must be authorized to work in the United States.

Nice To Haves

• Experience working with financial documents, taxes, or licensing systems.
• A background in state government, commercial motor vehicles, or regulatory compliance.
• Proficiency in Microsoft Office Suite and an aptitude for learning new systems (including Tableau).
• Excellent communication and math skills.
• A commitment to customer service and public service excellence.

Responsibilities

• Review and verify IFTA license applications, fuel tax returns, and Maine-only decal requests for accuracy and completeness.
• Respond to inquiries from commercial carriers and the public via phone, email, fax, mail, and walk-ins.
• Assist customers in navigating the IFTA/IRP online system.
• Process credential requests and ensure compliance with applicable laws and regulations.
• Reconcile payments and ensure that collected revenue matches expected amounts.
• Provide technical support to customers and collaborate with internal teams to improve service delivery.

Benefits

• Work-Life Fit: Take time for yourself with 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage: The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Dental Insurance: The State of Maine pays 100% of employee-only dental premiums ($387.62 annual value).
• Retirement Plan: The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed