Manager - Billing Operations

Blue Cross Blue Shield of Minnesota•Eagan, MN

2d•Hybrid

About The Position

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us. The Impact You Will Have In this position, you will be responsible for managing all premium billing activities for all market segments. This includes; invoice generation, accounts payable, delinquency management, credit and collection management, and credit card payment management. You will be accountable for ensuring accurate and timely workflows and compliance with financial policies, procedures and controls. You will be responsible for implementing department specific strategies to enhance customer/member experience and improve operational effectiveness. You will provide leadership, guidance and opportunities for growth for the team of associates in the department.

Requirements

5+ years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered.
1 year staff, team lead or project lead experience
Demonstrated ability to coach and develop others.
Advanced interpersonal skills, communication skills (verbal, written and listening), facilitation and presentation skills.
Intermediate experience with the Microsoft Office Suite products.
High school diploma (or equivalency) and legal authorization to work in the U.S.

Nice To Haves

Bachelor's degree.
Experience with Billing, Finance, and/or Operations.
Experience in leading teams through change.
Insurance or health plan experience.

Responsibilities

Provide primary oversight for all billing related activities for all market segments, which includes invoice generation, accounts payable, delinquency management, credit and collections management and credit card payment oversight.
Collaborate with internal partners and external customers to recommend, develop and implement billing and reconciliation improvement strategies related to premium billing.
Ensure the system of internal accounting controls are in place and functioning as designed for each area of accountability.
Directs the department including interviewing and hiring employees following required EEO and Affirmative Action guidelines and ensuring employees receive the proper training.
Conducts performance evaluation, and is responsible for managing employees, including skill and career development, policy administration, coaching on performance management and behavior, employee relations and cost control.
Manage staff assignments to ensure effective allocation of resources, and provide opportunity for career development.
Promotes and ensures the success in an environment where individual initiative and teamwork are valued.
Proactively communicates with and advise key leadership regarding process improvements and ongoing initiatives.
Maintains adequate communication regarding project status, risks, issues and priorities with leadership business and project team.
Provide the framework for establishing department goals.
Promote the achievement of goals through continuous process improvement using cost management, work methodologies, forecasting and performance standards.
Maintain performance metrics, controls, and continuous improvement practices.