Manager, Billing & Collection Operations
About The Position
We are seeking a highly skilled and results-oriented Manager, Billing & Collection Operations to join our growing finance team. This role is 100% focused on the order-to-cash lifecycle, including billing accuracy, proactive collections management, and optimizing receivables performance. The ideal candidate thrives in a dynamic, high-growth environment, possesses deep expertise in AR operations, and can balance customer experience with operational efficiency. You will partner cross-functionally with Sales, Finance Operations, Legal, and Customer Success to ensure seamless invoicing, timely cash collection, and compliance with internal controls. You’ll be a key contributor to our IPO readiness, monthly close, and working capital management efforts.
Requirements
- 5+ years of progressive accounting or finance operations experience, including at least 2 years in a leadership role focused on billing or collections.
- Bachelor’s degree in Accounting, Finance, or a related field.
- In-depth knowledge of Order-to-Cash (O2C) best practices and AR aging management.
- Proven ability to build SOX-compliant processes and support financial audits.
- Exceptional communication and negotiation skills, with a proven ability to partner cross-functionally to resolve payment hurdles.
- Comfortable in a fast-paced, scaling private company environment where adaptability is key.
Nice To Haves
- Experience in SaaS or healthcare tech is strongly preferred.
- Hands-on experience with NetSuite and Salesforce; experience with specialized collection or billing software is a plus.
Responsibilities
- Oversee the end-to-end billing process, ensuring customer contracts and order forms are accurately translated into invoices.
- Partner with Sales Operations and Legal to review non-standard billing terms and ensure they are executable within our systems.
- Maintain and update billing policies to ensure consistent application across various healthcare tech products and pricing models.
- Resolve complex billing discrepancies by performing root-cause analysis and coordinating with internal stakeholders.
- Lead the global collections strategy to minimize Days Sales Outstanding (DSO) and reduce bad debt exposure.
- Monitor aging reports and oversee the escalation process for delinquent accounts while maintaining positive customer relationships.
- Perform periodic credit reviews and provide recommendations for credit limits or payment terms for new and existing customers.
- Oversee monthly and quarterly AR close processes, including reconciliations, bad debt reserve analysis, and management reporting.
- Assist in implementing process improvements, automation, and system enhancements to scale billing and collection operations.
- Partner with Revenue/Sales Operations to optimize NetSuite, Salesforce, and specialized billing/collection automation tools.
- Support external financial audits by preparing AR-related PBC schedules and responding to auditor inquiries.
- Assist with IPO readiness activities, including documentation of the order-to-cash cycle and enhancement of SOX-compliant controls.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
