Manager, Broker Experience, Enablement and Change

Portage Mutual Careers Centre

11d•$95,000 - $130,000•Hybrid

About The Position

Elevate Your Career as a Manager, Broker Experience, Enablement and Change with Portage Mutual Insurance! About Portage Mutual: Where Your Talent Makes a Difference Imagine a workplace where your contributions are not only valued but also directly impact the lives of Canadians. At Portage Mutual Insurance, we’re more than just a trusted national property and casualty insurer—we’re a community of passionate individuals dedicated to serving our policyholders since 1884. Owned by our policyholders, we proudly offer competitive home, auto, commercial, and farm insurance products 100% through our broker network across Canada. Join a company rooted in tradition, driven by innovation, and powered by a people-first culture. Why Portage Mutual? At Portage Mutual, we believe that our people are our greatest asset. Here, you’ll find: Total Rewards: We care about your well-being and financial security. That’s why we offer a competitive salary, incentive plan, comprehensive health benefits, a pension plan and generous paid time off, including personal days. Career Growth & Development: Propel your career forward with access to diverse learning resources, tuition reimbursement for relevant programs, and bonuses recognizing your achievements in pursuing insurance designations. Flexibility: We support work-life integration by offering a flexible environment where you can choose to live wherever you prefer in Canada. Enjoy the freedom to select remote, in-office, and hybrid work arrangements that best suit your lifestyle. Inclusivity and Belonging: Be a part of a supportive and diverse team that embraces your unique perspective and empowers you to succeed. We’re dedicated to creating a workplace where every employee feels welcomed, valued and respected. Making a Difference: Find purpose in your career by aligning with an organization that shares your values and is committed to making a difference in the communities we serve. The Opportunity: Manager, Broker Experience, Enablement & Change As a Manager, Broker Experience, Enablement & Change, you’ll play a crucial role in supporting our broker partners and internal teams by: Leading enterprise change initiatives that support the successful adoption of products, processes, and digital capabilities across the broker channel Designing and delivering impactful training and enablement programs that equip brokers and internal teams with the knowledge and tools to succeed Ensuring changes are clearly communicated, well understood, and effectively embedded into daily workflows Partnering with underwriting, business development, and project teams to align change and training initiatives with business priorities Driving engagement, minimizing disruption, and maximizing adoption and performance outcomes across the broker ecosystem We're looking for a strategic, collaborative, and results-driven leader who embodies our company values and is committed to enabling a strong broker experience and supporting business growth.

Requirements

Minimum 7+ years of experience in the P&C insurance industry, with strong exposure to broker operations, underwriting processes, and distribution models.
Demonstrated experience leading change initiatives and designing training programs that support adoption of product, system, or process changes.
Strong understanding of broker workflows, submission processes, underwriting expectations, and digital broker connectivity solutions (e.g., BMS, real-time rating).
Experience working with Guidewire or comparable core insurance platforms and supporting adoption of digital tools and portals.
Proven ability to translate complex technical, underwriting, or system changes into clear, practical guidance for brokers and internal teams.
Leadership experience managing and developing teams, including coaching, performance management, and resource prioritization across operational and project work.
Post-secondary education in Business, Insurance, Adult Education, Communications, or a related field, with a CIP/ACIP/FCIP designation (or progress toward one) and change management or training certifications (e.g., Prosci/ADKAR) considered an asset.

Responsibilities

Lead change management and training initiatives to support the adoption of product updates, underwriting changes, and broker connectivity solutions.
Partner with project teams, underwriting, and business leaders to align training and change activities with strategic business priorities.
Design and deliver structured training programs, onboarding initiatives, and ongoing education to support broker knowledge and performance.
Oversee the development and maintenance of training materials, job aids, documentation, and broker communications.
Champion the adoption of digital tools and connectivity solutions to streamline broker workflows and improve ease of doing business.
Monitor digital tool performance and broker usage trends, identifying opportunities for continuous improvement.
Evaluate training effectiveness and use feedback and data to refine enablement strategies and improve broker experience outcomes.
Lead and develop team members by setting performance expectations, coaching, managing priorities, and fostering a high-engagement team environment.