Sr Manager Change Enablement

Hilton Grand Vacations • Orlando, FL

1d

About The Position

The Senior Manager of Change Enablement is responsible for designing, building, and operating a scalable, reliable, and business-aligned release management and change enablement capability across a global resort hospitality enterprise. This role ensures technology changes are delivered safely, predictably, and with minimal disruption to guest experience, resort operations, and revenue-critical systems.

Operating at the intersection of ITSM, DevOps, and CI/CD, this leader will design, build, and govern modern release processes integrated with automated delivery pipelines, leveraging ServiceNow as the system of record. The role requires deep experience balancing speed and agility with operational stability in a 24x7 hospitality environment.

Requirements

• deep experience balancing speed and agility with operational stability in a 24x7 hospitality environment

Responsibilities

• designing, building, and operating a scalable, reliable, and business-aligned release management and change enablement capability
• ensuring technology changes are delivered safely, predictably, and with minimal disruption to guest experience, resort operations, and revenue-critical systems.
• design, build, and govern modern release processes integrated with automated delivery pipelines, leveraging ServiceNow as the system of record.

Benefits

• Recognition Programs and Rewards
• Excellent health care options, including medical, dental, and vision
• A people-first culture
• Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
• Perks at work: Employee Pricing platform
• Employee Assistance Program that supports your physical and mental well-being.
• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed