Manager, Card Services

Valley Bank • Clifton, NJ

8h

About The Position

Responsibilities include but are not limited to:
Oversee end-to-end card program operations, including issuance, transaction
processing, and lifecycle management for debit, credit and prepaid
portfolios.
Develop and implement risk management policies, monitor for fraud, and ensure
adherence to federal regulations and card network rules in conjunction with
vendor and internal fraud and product management departments.
Develop expert-level user skills for systems related to the job function.
Provide subject matter expertise for card products within assigned scope such
as debit cards, credit cards, international cards.
Provide effective design and oversight of department procedures and
functions. Review functions. Review current procedures to ensure
completeness, effectiveness and efficiency and recommend changes as needed.
Ensure compliance with all regulatory and processor requirements related to
debit/credit card products.
Manage internal and external audits when required. Manage periodic federal
and card network reporting requirements.

Requirements

• Advanced understanding of the end-to-end card product life cycle management, including transaction flows authorization, clearing, settlement and chargebacks.
• Experience with mergers & acquisitions, including card product/service transformations and processor or brand conversions.
• Expertise in federal and state regulations as they apply to regulated debit card programs and commercial credit cards.
• In depth knowledge of and network operating rules and requirements related to card operations.
• Knowledge of basic rules and regulations relates to Deposit Operations.
• Knowledge of Bank operational policies and procedures.
• Expertise in leading geographically dispersed building teams.
• Ability to partner and collaborate with Expertise in managing cross-functional teams including vendors, stakeholders, and bank personnel and developing related Expertise in building/maintaining comprehensive processes and procedures.
• Excellent communication and leadership skills.
• Ability to solve problems, troubleshoot, and handle high stress situations.
• Proficiency with card management systems, payment networks, network rules, and digital wallet technology.
• Be well organized, a team player, motivated and flexible with working hours.
• Individuals must be able to work independently, have strong leadership and project management skills, have the ability to prioritize work and perform well in a high-volume environment.
• High School Diploma or GED and a minimum of 7 years within a financial industry in credit/debit card operations.

Nice To Haves

• Bachelor's degree in finance, business, or a related field.
• Experience with Visa, MasterCard, NYCE, FIS card processing.

Responsibilities

• Oversee end-to-end card program operations, including issuance, transaction processing, and lifecycle management for debit, credit and prepaid portfolios.
• Develop and implement risk management policies, monitor for fraud, and ensure adherence to federal regulations and card network rules in conjunction with vendor and internal fraud and product management departments.
• Develop expert-level user skills for systems related to the job function.
• Provide subject matter expertise for card products within assigned scope such as debit cards, credit cards, international cards.
• Provide effective design and oversight of department procedures and functions.
• Review functions. Review current procedures to ensure completeness, effectiveness and efficiency and recommend changes as needed.
• Ensure compliance with all regulatory and processor requirements related to debit/credit card products.
• Manage internal and external audits when required.
• Manage periodic federal and card network reporting requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED