Manager-Digital Product Management

American Express•Phoenix, AZ

16h•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? It begins with a Card Member using an American Express Card at one of our millions of Merchants around the world – the rest is up to us! The GMNS Product team is the heart of the American Express Enterprise, powering billions of transactions through the global payments processing network that we develop and lead. We work across almost every American Express business unit as well as with external partners, providers, and key industry collaborators. We are known to be intellectually curious and problem solvers as we take on the most imperative initiatives facing the payments industry today, such as securing online transactions and enabling faster, more convenient ways to pay. The GMNS Capability Delivery team within GMNS Product modernizes our Network and Acquirer payments ecosystems, building the rails that enable innovative payment solutions. A role on this team will challenge you to broaden your skills and industry savvy in a collaborative, diverse and inclusive team environment! Role Description Within GMNS Capability Delivery Team, Merchant Data & Analytic Platforms team is responsible for creating and maintaining merchant-focused data solutions to power analytical and reporting capabilities and support enterprise strategy. We are seeking a Manager – Digital Product Management to join our team to work on scaling the data products to different use cases, analyze the rich merchant data to unearth opportunities and design solutions that fit within the current data landscape. This role is an exciting opportunity for a dynamic candidate with strong hands-on experience of digital product ownership and data management background and a practical understanding of data systems/technology

Requirements

Qualification: Bachelors in computer science, Engineering, Information Management or a related (quantitative) field, and 4+ years of relevant experience
Product management experience: At least 2+ years’ experience in large scale data as a service products or digital platforms using Agile methodology.
Critical thinking: Ability to understand product architecture and connect the dots between business objective and technical solution to make informed business decisions.
Problem solving: Demonstrable analytical aptitude and ability to analyze data to come up with meaningful insights and make informed business decisions. Knowledge of SQL / Hive and other data querying such as Big Query manipulation techniques is desired.
Effective communicator and influencer: Excellent verbal and written communication and negotiation skills combined with an ability to interact effectively with diverse audience across Business and Technical teams.
Intellectual curiosity: Good business acumen to convey key benefits to customers and successfully launch new solutions. Ability to work with white space to design and bring to life solutions solving complex challenges.

Responsibilities

Define and execute product strategy for merchant data products and enable new use-cases to support GMNS and enterprise priorities.
Own, maintain and prioritize the product roadmap including new capabilities, features, enhanced services, expanded markets and product integrations.
Deliver strategic priorities for a global product by building scalable data solutions to evolve and transform merchant and cardmember experiences that rely on rich merchant data.
Closely partner with business and technology teams to maintain the product backlog, frame business requirements (user-stories), test and deliver data capability projects using Agile methodology.
Establish and maintain relationship and communication channels with internal customers & stakeholders of the product across different organizations within American Express. Keep the partners engaged with latest product development efforts and capture their needs/inputs to further enhance the product.
Be a data quality guru with an ability to analyze, slice and dice data with a keen eye for identifying opportunities for greater efficiency and improvement to merchant data, as well as maintenance/governance processes around it.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities