Manager, Documentation Systems

Boston Dynamics•Waltham, MA

6d•$116,479 - $160,159

About The Position

As the Manager, Documentation Systems you will be the bridge between precise technical writing and platform innovation for documentation. You will support the Customer Learning & Development (CL&D) team’s strategic goals by empowering both internal and external customers to master Boston Dynamics’ products. Reporting to the Associate Director of Customer Learning and Development, you will lead a high-impact, dual-function team of Technical Writers and Platform Developers. Your mission is to ensure our documentation transcends accuracy to become a seamless, scalable, and intuitive digital experience. By overseeing the end-to-end documentation lifecycle and its underlying technical infrastructure, you will ensure our educational ecosystem evolves at the same rapid pace as our world-class robotics engineering. The ideal candidate brings a proven track record of leading teams to produce high-quality technical documentation for complex end-user products. You have a deep understanding of the intersection between content and technology, having worked directly with engineering and platform development teams to facilitate just-in-time knowledge sharing. You are a seasoned project leader who thrives in fast-paced, evolving environments where the documentation systems must be as innovative as the products themselves.

Requirements

5+ years in technical documentation, content engineering, or platform management, with at least 2 years in a leadership or people-management role.
Familiarity with modern documentation tools (e.g., Markdown, Git, CMS) and an understanding of web development fundamentals.
Proven ability to align technical platform capabilities with high-level business goals (e.g., BDU brand alignment).
Exceptional ability to translate complex technical requirements into actionable project plans for both writers and engineers.
Experience in robotics, hardware, or high-tech software environments is a significant plus.

Nice To Haves

Deep familiarity with modern static site generators (e.g., Docusaurus) and Markdown-to-HTML workflows to drive a premium digital documentation experience.
Proficiency in managing structured content and web standards, including DITA XML, HTML5, and CSS, to ensure platform consistency and scalability.
Experience overseeing documentation lifecycles using Git or other robust change management systems to maintain version integrity across product releases.
Proven ability to lead cross-functional teams within Agile frameworks, utilizing Jira to manage complex project backlogs and sprint cycles effectively.
Experience architecting documentation systems that support localization and translation workflows for a global customer base.
Familiarity with integrating documentation platforms with CRM systems (e.g., Salesforce) to create a unified 360-degree customer success and learning experience.

Responsibilities

Manage and mentor a cross-functional team of Technical Writers and Developers, fostering a culture of collaboration, continuous learning, and technical excellence.
Own the roadmap for our documentation platform (CMS), ensuring it is robust, user-friendly, and integrated with the broader Boston Dynamics ecosystem.
Collaborate with Platform Developers to maintain and enhance the technical infrastructure, ensuring high availability and a modern "Docs-as-Code" workflow.
Partner with Technical Writers to establish style guides, taxonomies, and quality standards that make complex robotic concepts accessible to diverse audiences.
Act as the primary liaison between CL&D and engineering/product teams to ensure documentation platform features align with product release cycles.
Define and track key performance indicators (KPIs) for documentation health and platform engagement to drive informed system updates.