Manager, Enterprise AI Adoption

EvenUp

About The Position

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more. We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com. The Mission At EvenUp, we don’t just “onboard” customers—we ignite transformation. Our Enterprise AI Adoption team ensures that the largest and most strategic law firms realize the full power of our Claims Intelligence Platform from day one, enabling AI-powered workflows at scale. As the Manager, Enterprise AI Adoption, you will lead the team responsible for the most critical phase of the customer journey: the first 30 days. You and your team will guide firms through operational change, drive early adoption, and ensure customers experience the “Aha!” moment that makes EvenUp indispensable. This role is equal parts leader, operator, and strategist. You will coach a team of AI Adoption Managers, build scalable playbooks for enterprise onboarding, and partner closely with Sales, Product, Engineering, and Customer Success to ensure EvenUp customers achieve value faster than they thought possible. The first 30 days define the next 3 years—and your team owns that outcome. What we’re looking for: You Build High-Performance Teams: You know that great customer outcomes come from great people. You hire, coach, and develop team members to operate with urgency, ownership, and deep customer empathy. You hold a high bar and create an environment where your team can do their best work. You Thrive in Ambiguity: You enjoy building in fast-moving environments where processes are still evolving. Instead of waiting for perfect structure, you create it. You’re energized by solving messy problems and building repeatable systems from early-stage workflows. You Think Like an Operator: You balance strategy with execution. You’re comfortable zooming out to design scalable onboarding programs while also diving into the details to remove roadblocks for your team and customers. You Obsess Over Customer Outcomes: You believe adoption is the strongest indicator of long-term success. You look beyond onboarding checklists and focus on whether customers are truly transforming how they work.

Requirements

7+ years of experience in Customer Success, Implementation, Solutions Consulting, or similar customer-facing roles in high-growth SaaS
2+ years of people management experience leading high-performing teams
Experience supporting enterprise customers and complex implementations
Proven ability to hire, develop, and lead high-performing teams
Strong coaching skills and a passion for developing customer-facing talent
Comfortable operating in fast-growing companies where processes are still evolving
Strong executive presence with the ability to lead conversations with senior stakeholders
Deep understanding of adoption metrics and data-driven decision making
Strong program management and operational thinking
Highly proactive with strong ownership and accountability
Comfortable navigating ambiguity and solving complex problems
Excited to travel up to 40–50% to support enterprise customers and team members in the field

Nice To Haves

Experience in LegalTech, AI products, or workflow software is a plus

Responsibilities

Lead and Develop the Enterprise AI Adoption Team
Hire, mentor, and develop a team of AI Adoption Managers responsible for onboarding EvenUp’s enterprise customers.
Coach team members on executive communication, change management, and driving adoption across complex organizations.
Establish performance metrics focused on activation speed, product adoption, and early customer outcomes.
Foster a culture of ownership, curiosity, and continuous improvement across the team.
Build and Scale Enterprise Adoption Programs
Design and refine scalable onboarding playbooks that ensure enterprise customers achieve value within their first 30 days.
Define best practices for guiding firms through operational and workflow changes required to adopt EvenUp’s AI platform.
Partner with Product and Data teams to define the key adoption metrics that signal long-term success.
Continuously improve onboarding programs based on customer feedback, product usage data, and field insights.
Drive Strategic Customer Outcomes
Partner with Sales during the late stages of enterprise deals to ensure smooth transitions into onboarding and activation.
Support your team in managing high-stakes customer relationships, including executive stakeholders at major law firms.
Ensure enterprise customers experience a seamless transition from sales to adoption to long-term customer success.
Step in directly on critical or complex accounts to help unblock challenges and ensure successful adoption.
Cross-Functional Leadership
Serve as a key voice of the customer during the earliest stage of product usage.
Partner closely with Sales, Sales Engineering, Customer Success, Product, Engineering, Legal/Medical Operations, and Technical Program Managers to improve the onboarding experience.
Identify product gaps, friction points, and opportunities to improve the first-time user experience.
Help influence product direction based on insights gathered from real customer adoption patterns.