Manager, Facilities Operations

NYU • Brooklyn, NY

4d • $110,000 - $130,000

About The Position

The Manager, Facilities Operations is an essential team member that manages and coordinates daily campus operations, facility service requests, maintenance repairs, ensuring client success and satisfaction every step of the way. In this capacity, the Manager will implement quality assurance systems that identify service level inconsistencies and works closely with counterparts in Facilities and Construction Management, Academic Departments, Athletics, IT & Media Support, Registrar, Academic & Student Affairs, Dining, and Public Safety to address any ongoing concerns and repairs. On a daily basis, the Manager supervises competing priorities and takes a lead in troubleshooting operational complications while maintaining the highest levels of communication with clients and end users. The Manager will also conduct frequent campus and building inspections, providing inspection reports and action plans to the Director and facilities counterparts for service improvements. This position will collaborate with a Manager of Events & Administration and a Manager of Facilities Projects to meet all operational commitments.

Requirements

• Bachelor's Degree in a related area
• 5+ years Experience in facilities and building infrastructure management (HVAC controls, electrical, plumbing, low voltage), building operations (leased and owned), custodial operations, construction project management or a logistics management related role.
• Operations/building management experience at a large college or university.
• Proficiency with computer technology, including but not limited to Microsoft Office and Google Drive.
• Ability to utilize home-grown and custom technology solutions with an objective purpose, advocating improvements and continued system improvements or equivalent combination of education and experience.
• Established record of excellence in managing building operations.
• Excellent planning and management skills.
• Must be a strategic thinker and detail oriented, with a collaborative style that encourages teamwork and cooperation.
• Must be committed to excellent service quality standards with a prior track record of taking an aggressive stance on improving operational excellence, conditions, and service.
• Must be self-motivated and have creative problem solving skills.
• Must have excellent interpersonal, written, and verbal communications skills.
• Demonstrated ability to work independently, managing conflicting priorities and deadlines.
• Strong organizational skills with ability to create efficient systems particularly utilizing data analysis.
• Ability to work effectively in a service-oriented environment subject to frequently changing priorities which may require re-prioritization of daily operations.

Nice To Haves

• Master's Degree
• Advanced degree in business, construction management, project management or related fields.
• Familiarity with software applications for facilities and building management, project management, room reservations and asset tracking.
• Ability to develop, implement and communicate policies and procedures to a diverse population.
• Familiarity with the organizational environment of higher education and large research universities.
• Ability to read, revise and publish floor plans using AutoCAD.

Responsibilities

• Manages and coordinates daily campus operations
• Manages facility service requests
• Manages maintenance repairs
• Implements quality assurance systems that identify service level inconsistencies
• Works closely with counterparts in Facilities and Construction Management, Academic Departments, Athletics, IT & Media Support, Registrar, Academic & Student Affairs, Dining, and Public Safety to address any ongoing concerns and repairs
• Supervises competing priorities and takes a lead in troubleshooting operational complications while maintaining the highest levels of communication with clients and end users
• Conducts frequent campus and building inspections, providing inspection reports and action plans to the Director and facilities counterparts for service improvements
• Collaborates with a Manager of Events & Administration and a Manager of Facilities Projects to meet all operational commitments

What This Job Offers

• Job Type: Full-time
• Career Level: Manager