Manager I, Project Management

InComm Payments • Ottawa, FL

5h

About The Position

Our InComm Healthcare Project Management org is looking for a people-leader to join the team! The Manager I, Project Management position is a key leadership role responsible for overseeing day‑to‑day project management operations, managing a team of project managers, and leading critical client and enterprise initiatives for InComm Healthcare. This player-coach role maintains ownership of the full project lifecycle - initiation, planning, execution, monitoring, and closure - across a multi‑project financial services/healthcare environment.
To be successful in this role, you should excel in both client‑facing interactions and internal cross‑functional collaboration, proactively removing barriers, anticipating risks, and driving disciplined execution that aligns with business priorities.

Requirements

• 5+ years of experience as an Implementation Manager, Project Manager, or subject matter expert in complex technical environments.
• Bachelor’s degree or equivalent experience required.
• Proficiency in Microsoft Project, Office 365, Excel, Visio, PowerPoint, ServiceNow, Confluence, JIRA, and similar project tools.
• Working knowledge of technical system concepts and integrations.
• Strong communication, organization, and problem‑solving skills with the ability to influence without authority.

Nice To Haves

• Experience in card processing, payments, or healthcare strongly preferred.
• PMP certification or active pursuit of certification preferred.

Responsibilities

• Lead, coach, and develop a team of project managers assigned to strategic programs and client implementations.
• Ensure the team adheres to standardized project methodology, tools, and best practices.
• Assign resources effectively across projects, ensuring alignment with budget, timeline, and scope.
• Drive accountability by ensuring timely completion of all project tasks, milestones, and deliverables.
• Maintain end‑to-end ownership of the implementation lifecycle for multiple concurrent client projects.
• Prepare and maintain detailed project artifacts—including timelines, schedules, RACI, agendas, status reports, and training plans.
• Utilize Microsoft Project (or equivalent tools) with expert proficiency to track progress and communicate effectively with all stakeholders.
• Ensure all business and functional requirements are documented, version‑controlled, and stored in accessible systems (ServiceNow, Azure, JIRA, etc.).
• Partner closely with Product, IT, Retail teams, and Operations to ensure smooth project execution.
• Serve as a primary point of contact for client implementations, effectively managing client expectations and fostering strong relationships.
• Facilitate key milestone meetings including kickoff, requirements sessions, cutover planning, and deployment support.
• Communicate project status clearly and consistently to stakeholders, leadership, and cross‑functional partners.
• Proactively identify risks, roadblocks, and dependencies; develop mitigation strategies and escalate as needed.
• Review technical and business documentation for accuracy, quality, and alignment with project objectives.
• Conduct post‑implementation reviews to identify efficiencies, process gaps, and opportunities for improvement.
• Apply industry trends and knowledge of financial services, payments, and healthcare to enhance client solutions.
• Manage multiple priorities simultaneously while maintaining a high level of quality and attention to detail.
• Perform additional responsibilities as assigned to support evolving business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager