MANAGER IN TRAINING

GATE HR

10d

About The Position

The Manager-in-Training (MIT) – Reservations, Catering & Sales is an 18-month rotational leadership development program designed to provide immersive, hands-on experience within revenue-driven departments. The program focuses on developing future leaders with a strong understanding of luxury service standards, Forbes Travel Guide expectations, sales strategy, and client relationship management. Rotations will include Reservations, Catering & Conference Services, and Group Sales, providing exposure to forecasting, contracting, event planning, revenue strategy, and guest experience execution. The MIT will rotate through applicable properties within the company to gain a comprehensive understanding of luxury hospitality operations. Strong leadership presence, professionalism, client engagement, and visibility on the floor are critical to success in this role.

Requirements

High school diploma or appropriate work experience required. College graduate preferred
Ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with staff.
Two years hotel experience mandatory.
Working knowledge of hospitality.
Must be able to work extended hours, including evenings, weekends, and holidays as required.
Must be able to walk the property, attend site inspections, support on-property events, and maintain a visible leadership presence.
Must be a very hands-on leader and manager, actively engaged with clients, guests, and team members.
Valid drivers license required.

Responsibilities

Must be able to work a flexible schedule, to include weekends and holidays, if required.
Arrive to work on time, consistently.
Upon entering the property, arrive in proper attire, crisp, clean and in good repair.
Hair must be clean and cut in a becoming style; management has final approval.
Attend all required training, safety courses; attend office and departmental meetings. Conduct meetings as needed.
Report any safety hazards, follow up that hazard has been corrected, and assist with providing a safe work environment.
Maximizing the potential profit of the front office functions.
Prepare, run, and distribute daily and weekly reports related to sales activity, reservations, catering events, and business forecasts, which may include: Booking and lead activity, event activities reports, arrival and departure summaries, sales and catering pace reports.
Assist with monitoring and maintaining accurate information within sales, catering, and reservations systems.
Support Sales and Catering Managers by assisting with the preparation of sales proposals, contracts, and event documentation.
Learn the full sales process by assisting with lead management, prospecting initiatives, proposal preparation, and contract support, while gaining exposure to revenue strategies and client relationship management.
Complete a sales process training session, and participate in MCA JIT Training calls to practice refining skills.
Participate in prospecting sessions to uncover opportunities for the Sales Team, and further develop sales skills.
Attend local hospitality industry events with a member of the Sales or Catering Team to practice networking skills.
Monitor incoming sales and catering leads to ensure they are properly logged and assigned.
Assist with the creation and review of event orders for assigned events to ensure accuracy and completeness.
Attend site visits, planning meetings, and pre-event meetings as assigned to gain exposure to the event planning process.
Provide on-site event support as assigned, including checking on events during execution and assisting managers as needed.
Interfacing of department and self with other departments of hotel to insure a harmonious working relationship.
Execute the general responsibilities common to all Club management personnel in minimizing the costs of unit operations and in safeguarding the property and the reputation of the Club.
Oversee daily operations of Reservations team including monitoring performance, inventory, room block management and ensure system proficiency
Apply revenue management principles, manage inventory, optimize pricing to meet budget goals
Guide, train and motivate Reservations team, manage daily tasks and performance
Manage special requests, ensure accurate data entry while upholding luxury standards
Work closely with Sales, Group Reservations, Marketing and Front Office among other departments