Manager, Internal AI Enablement & Agentic Systems

HubSpot • Cambridge, MA

1d

About The Position

HubSpot’s Business Systems organization powers how HubSpot runs — supporting our People, Legal, Finance teams, our internal platforms, and the company-wide adoption of AI tools like ChatGPT, Claude, Gemini, and Glean. We’re hiring a Manager, Internal AI Enablement & Agentic Systems to lead a team of technical Business Systems Analysts who are redefining how HubSpot works through agentic AI. Your team will be the internal experts and owners of enterprise AI tools — responsible for ideation, rapid prototyping, solution design, and hands-on implementation of low-code agents and workflows that materially improve how HubSpotters operate. This is a builder-leader role for a manager who can connect business processes to frontier AI capabilities, get hands-on with prototypes, and develop a team capable of scaling AI impact across the company. What You’ll Do Lead a high-impact team of technical BSAs Manage, mentor, and grow a team that blends process discovery, systems thinking, and hands-on AI prototyping. Drive clarity, focus, and accountability around enterprise AI enablement. Own HubSpot’s enterprise-wide AI tools Serve as the product owner for internal AI platforms (ChatGPT, Claude, Glean, and more). Define access models, usage guidelines, and best practices. Monitor tool effectiveness, adoption, UX, and emerging features to inform strategy. Design and deliver agentic AI solutions Work with business stakeholders to map workflows, identify opportunities, and design AI-powered assistants, copilots, retrieval systems, and automation. Prototype early versions yourself or with your team to validate value quickly. Own delivery of reliable, secure, scalable AI tools using low-code/agent frameworks. Drive enterprise-wide AI enablement Democratize AI usage across departments through training, documentation, and internal GTM motions. Build feedback loops to continuously improve tools based on real user needs. Evangelize safe, effective AI usage across HubSpot. Your Responsibilities Lead hands-on discovery to understand business workflows and identify AI leverage points. Architect and deliver AI-enabled systems that are simple, reliable, and intuitive. Balance rapid iteration with secure and responsible AI implementations. Establish frameworks for evaluating AI opportunities and measuring impact. Build an operating model for how HubSpot uses AI internally—access, governance, usage, integrations, and performance. Create a high-trust, high-autonomy environment where BSAs can deliver their best work. What You’ll Bring Experience managing and developing technical BSAs, consulting teams, or hybrid product/operations teams. Demonstrated ability to design business processes and translate them into technical requirements and working systems. Hands-on experience building low-code or agentic AI solutions (e.g., GPT actions/agents, n8n, Glean workflows, Zapier/Workato, copilot builders). Strong understanding of modern LLM ecosystems (GPT, Claude, Gemini, Llama, etc.). Proven ability to prototype quickly, validate assumptions, and iterate based on feedback. Excellent system thinking and problem-solving skills; ability to simplify complexity. Strong stakeholder management and communication skills; comfort leading through ambiguity. A passion for turning emerging AI capabilities into high-utility, real-world internal tools. What Success Looks Like Your team consistently partners with function specific teams to help them develop AI agents and automations that HubSpotters love — and adopt. AI becomes a natural part of daily workflows across People, Legal, Finance, and beyond. Clear, measurable improvements in speed, quality, and employee experience. A robust, scalable governance model that enables rapid experimentation without sacrificing safety. A motivated team known for high trust, high output, and technical excellence.

Requirements

• Experience managing and developing technical BSAs, consulting teams, or hybrid product/operations teams.
• Demonstrated ability to design business processes and translate them into technical requirements and working systems.
• Hands-on experience building low-code or agentic AI solutions (e.g., GPT actions/agents, n8n, Glean workflows, Zapier/Workato, copilot builders).
• Strong understanding of modern LLM ecosystems (GPT, Claude, Gemini, Llama, etc.).
• Proven ability to prototype quickly, validate assumptions, and iterate based on feedback.
• Excellent system thinking and problem-solving skills; ability to simplify complexity.
• Strong stakeholder management and communication skills; comfort leading through ambiguity.
• A passion for turning emerging AI capabilities into high-utility, real-world internal tools.

Responsibilities

• Lead hands-on discovery to understand business workflows and identify AI leverage points.
• Architect and deliver AI-enabled systems that are simple, reliable, and intuitive.
• Balance rapid iteration with secure and responsible AI implementations.
• Establish frameworks for evaluating AI opportunities and measuring impact.
• Build an operating model for how HubSpot uses AI internally—access, governance, usage, integrations, and performance.
• Create a high-trust, high-autonomy environment where BSAs can deliver their best work.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed