About The Position
HubSpot’s Business Systems organization powers how HubSpot runs — supporting our People, Legal, Finance teams, our internal platforms, and the company-wide adoption of AI tools like ChatGPT, Claude, Gemini, and Glean. We’re hiring a Manager, Internal AI Enablement & Agentic Systems to lead a team of technical Business Systems Analysts who are redefining how HubSpot works through agentic AI. Your team will be the internal experts and owners of enterprise AI tools — responsible for ideation, rapid prototyping, solution design, and hands-on implementation of low-code agents and workflows that materially improve how HubSpotters operate. This is a builder-leader role for a manager who can connect business processes to frontier AI capabilities, get hands-on with prototypes, and develop a team capable of scaling AI impact across the company.
Requirements
- Experience managing and developing technical BSAs, consulting teams, or hybrid product/operations teams.
- Demonstrated ability to design business processes and translate them into technical requirements and working systems.
- Hands-on experience building low-code or agentic AI solutions (e.g., GPT actions/agents, n8n, Glean workflows, Zapier/Workato, copilot builders).
- Strong understanding of modern LLM ecosystems (GPT, Claude, Gemini, Llama, etc.).
- Proven ability to prototype quickly, validate assumptions, and iterate based on feedback.
- Excellent system thinking and problem-solving skills; ability to simplify complexity.
- Strong stakeholder management and communication skills; comfort leading through ambiguity.
- A passion for turning emerging AI capabilities into high-utility, real-world internal tools.
Responsibilities
- Lead a high-impact team of technical BSAs
- Manage, mentor, and grow a team that blends process discovery, systems thinking, and hands-on AI prototyping.
- Drive clarity, focus, and accountability around enterprise AI enablement.
- Own HubSpot’s enterprise-wide AI tools
- Serve as the product owner for internal AI platforms (ChatGPT, Claude, Glean, and more).
- Define access models, usage guidelines, and best practices.
- Monitor tool effectiveness, adoption, UX, and emerging features to inform strategy.
- Design and deliver agentic AI solutions
- Work with business stakeholders to map workflows, identify opportunities, and design AI-powered assistants, copilots, retrieval systems, and automation.
- Prototype early versions yourself or with your team to validate value quickly.
- Own delivery of reliable, secure, scalable AI tools using low-code/agent frameworks.
- Drive enterprise-wide AI enablement
- Democratize AI usage across departments through training, documentation, and internal GTM motions.
- Build feedback loops to continuously improve tools based on real user needs.
- Evangelize safe, effective AI usage across HubSpot.
- Lead hands-on discovery to understand business workflows and identify AI leverage points.
- Architect and deliver AI-enabled systems that are simple, reliable, and intuitive.
- Balance rapid iteration with secure and responsible AI implementations.
- Establish frameworks for evaluating AI opportunities and measuring impact.
- Build an operating model for how HubSpot uses AI internally—access, governance, usage, integrations, and performance.
- Create a high-trust, high-autonomy environment where BSAs can deliver their best work.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
